Remote Product Support & Implementation Analyst

SitusAMC; Montpelier (VT); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO and paid holidays

Medical, dental, vision, life & 401K

Job summary

SitusAMC is hiring a analyst-level professional to act as a liaison between SitusAMC and clients, facilitating software delivery and configuration into client environments. You will validate defects, provide trainings, and support upgrade features and documentation.

Candidates should have 2–4 years of relevant experience, an associate degree or equivalent, and strong customer service skills plus knowledge of XML and Microsoft Office.

Qualifications

• Associate degree or equivalent from two-year college or technical school and one-year related experience and/or training; or equivalent combination of education and experience
• 2-4 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent
• Knowledge of: Internet browser software, and Microsoft Office suite
• Exhibits ability to learn and apply new skills
• Identifies and resolves problems in a timely manner gathering and analyzing information skillfully
• Works cooperatively in group situations; works actively to resolve conflicts
• Displays strong customer service acumen and skills

Responsibilities

• Acts within alignment of security roles.
• Document specifications (Findings, Extensions, Enhancements) and create documentation (User Guides, Release Notes, Configurations).
• Conduct Client Admin, Client End-User, and Internal trainings.
• Performs both on-site and utilizing VSD (Virtual Service Delivery).
• Demonstrate Upgrade Features, Enhancements, Issue Reviews, and Custom Configuration demonstrations.
• Configure application Setup, and Installation.
• Apply SitusAMC application knowledge and understanding of business concepts.
• Read and interpret XML’s (Extensible Markup Language) as preferred experience.
• Test SitusAMC Applications for Project and Support-related activities.
• Validate findings, both internal and external.
• Analyze specifications and requirements.
• Such other activities as may be assigned by your manager.

Skills

Customer service

Analytical thinking

Communication skills

Problem solving

Education

Associate degree or equivalent (2-year college/technical school)

Tools

Microsoft Office

XML

Job description

SitusAMC is hiring a analyst-level professional to act as a liaison between SitusAMC and clients, facilitating software delivery and configuration into client environments. You will validate defects, provide trainings, and support upgrade features and documentation.

Candidates should have 2–4 years of relevant experience, an associate degree or equivalent, and strong customer service skills plus knowledge of XML and Microsoft Office.