Remote Product Support Analyst — Client Training & Success

SitusAMC; Jackson (MS); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO and paid holidays

401K plan

Job summary

SitusAMC is seeking a client-facing Production Support Specialist to facilitate delivery and implementation of Inhouse software in client environments. You will receive, triage, and route defects, and provide training to clients and internal teams.

This role travels nationally to support client installations and requires strong MS Office skills, clear communication, and the ability to manage multiple tasks in a fast-paced mortgage technology setting.

Qualifications

• 1-2 years in Secondary Marketing, Mortgage Lending, Mortgage Technology, Loan Trading, Capital Markets Operations, or related industry.
• Minimum of six months in a production support, software support, implementation, operations, or other client-facing support role.
• Experience supporting software implementations, client-facing production support, application configuration, UAT/QA testing, or post-go-live support activities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency with Microsoft Office products, including Outlook, Word, Excel, Teams, and PowerPoint.
• Strong written and verbal communication skills with analytical ability to resolve moderately complex issues.

Responsibilities

• Provide day-to-day support to promote client adoption after go-live, reinforcing standard usage and addressing routine client questions.
• Support production usage by receiving client issues, performing initial triage, and documenting and validating details required for follow-up.
• Route production issues and requests to appropriate internal resources and track updates through resolution.
• Support client-paid UAT/QA testing engagements by executing test cases, validating functionality, and logging defects.
• Assist with release validation, regression testing, configuration validation, workflow testing, integration/file testing, and production readiness activities as assigned.
• Deliver Client Admin, end-user, and internal training sessions and/or training support as assigned.

Skills

Client support

Multitasking

Communication

Microsoft Office

Job description

SitusAMC is seeking a client-facing Production Support Specialist to facilitate delivery and implementation of Inhouse software in client environments. You will receive, triage, and route defects, and provide training to clients and internal teams.

This role travels nationally to support client installations and requires strong MS Office skills, clear communication, and the ability to manage multiple tasks in a fast-paced mortgage technology setting.