Remote Product Support Analyst – Client Enablement

SitusAMC; Carson City (NV); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Medical, dental, vision insurance

Job summary

SitusAMC is seeking a suitable candidate to act as a liaison between SitusAMC and clients, helping deliver and implement software in client environments. You will validate defects, provide training, and support both clients and internal teams.

The role includes on-site work or via Virtual Service Delivery, with opportunities to demonstrate upgrades and configurations, and to configure installations. Strong communication and customer-service skills are essential.

Qualifications

• Associate degree or equivalent from two-year college or technical school.
• 2-4 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent.
• Knowledge of: Internet browser software, and Microsoft Office suite.
• Exhibits ability to learn and apply new skills
• Identifies and resolves problems in a timely manner gathering and analyzing information skillfully
• Works cooperatively in group situations; works actively to resolve conflicts
• Displays strong customer service acumen and skills

Responsibilities

• Acts within alignment of security roles.
• Document specifications (Findings, Extensions, Enhancements) and create documentation (User Guides, Release Notes, Configurations).
• Conduct Client Admin, Client End-User, and Internal trainings.
• Performs both on-site and utilizing VSD (Virtual Service Delivery).
• Demonstrate Upgrade Features, Enhancements, Issue Reviews, and Custom Configuration demonstrations.
• Configure application Setup, and Installation.
• Apply SitusAMC application knowledge and understanding of business concepts.
• Read and interpret XML’s (Extensible Markup Language) as preferred experience.
• Test SitusAMC Applications for Project and Support-related activities.
• Validate findings, both internal and external.
• Analyze specifications and requirements.
• Such other activities as may be assigned by your manager.

Skills

Customer service

Problem solving

Teamwork

Initiative

Self-development

Attention to detail

Education

Associate degree or equivalent

Tools

Internet browser software

Microsoft Office

Job description

SitusAMC is seeking a suitable candidate to act as a liaison between SitusAMC and clients, helping deliver and implement software in client environments. You will validate defects, provide training, and support both clients and internal teams.

The role includes on-site work or via Virtual Service Delivery, with opportunities to demonstrate upgrades and configurations, and to configure installations. Strong communication and customer-service skills are essential.