Remote Product Support & QA Specialist

Adriel; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Fully remote with flexible hours

Job summary

A fast-growing SaaS company is looking for a Product Support & QA Specialist to join their Customer Success & Product Insight team. This fully remote role involves troubleshooting, enhancing user experience, and providing front-line support while collaborating with international teams. The ideal candidate will have strong analytical skills, a detail-oriented mindset, and experience in QA or technical support.

Qualifications

• At least 2 years experience in QA, technical support, customer success, or product operations.
• Ability to quickly learn complex SaaS products and explain them clearly.
• Detail-oriented and able to identify edge cases.

Responsibilities

• Master the platform to troubleshoot and identify UX friction.
• Own front-line support and escalate issues as needed.
• Turn pain points into solutions for users.

Skills

Professional fluency in English

Troubleshooting

Attention to detail

User analytics

Tools

Intercom

Jira

Postman

SQL

Cypress

Job description

A fast-growing SaaS company is looking for a Product Support & QA Specialist to join their Customer Success & Product Insight team. This fully remote role involves troubleshooting, enhancing user experience, and providing front-line support while collaborating with international teams. The ideal candidate will have strong analytical skills, a detail-oriented mindset, and experience in QA or technical support.