Remote Product Operations & Enablement Lead

RELX International; Forest Home (NY); Remote; USD 115,000 - 192,000; Full time

Job summary

Elsevier Health is seeking a Product Operations and Enablement Manager to drive scalable processes across the Global Product organization and partner with Innovation to translate strategy into action.

You will own the product tooling stack (Aha!, Jira, Pendo, Productboard), standardize development workflows, report enterprise metrics, and enable teams with templates, governance, and clear communications for planning and execution.

Qualifications

• 5+ years in product operations, product management, business operations, or a related field.
• Experience designing and implementing scalable processes that improve team efficiency.
• Strong analytical skills with the ability to organize and interpret quantitative and qualitative product data.
• Excellent written and verbal communication skills, including stakeholder-ready narratives.
• Experience managing product tools such as Aha!, Jira, Pendo, Productboard, or similar.

Responsibilities

• Own and optimize the product management tool stack, including roadmap practices, standards, and adoption across teams.
• Standardize product development processes where an enterprise approach adds value while preserving flexibility across product contexts.
• Define and report operational and enterprise metrics that show product team effectiveness and efficiency.
• Partner with Innovation to implement frameworks, templates, and tools that support portfolio visibility, planning, governance, and execution.
• Track innovation initiative progress, surface risks and dependencies, and connect outcomes to leadership priorities.
• Create executive-ready communications that translate product and innovation work into clear business updates.
• Manage operating cadences such as portfolio reviews, status reporting, risk management, decision logs, and escalation routes.
• Connect product strategy to execution across Product, Engineering, Marketing, Sales, Global Product Operations, and Innovation.

Skills

Product operations

Cross-functional collaboration

Analytical skills

Communication skills

Stakeholder management

Ambiguity tolerance

Tools

Aha!

Jira

Pendo

Productboard

Job description

Elsevier Health is seeking a Product Operations and Enablement Manager to drive scalable processes across the Global Product organization and partner with Innovation to translate strategy into action.

You will own the product tooling stack (Aha!, Jira, Pendo, Productboard), standardize development workflows, report enterprise metrics, and enable teams with templates, governance, and clear communications for planning and execution.