Product Operations & Enablement Manager

Elsevier; Forest Home (NY); Remote; USD 115,000 - 210,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

Elsevier Health seeks a Product Operations and Enablement Manager to drive operational excellence across the Global Product organization, partnering with Innovation to design scalable processes and improve visibility for planning, execution, and decision-making.

You will own and optimize the product management tool stack (Aha!, Jira, Pendo, Productboard), define and report enterprise metrics, and create executive-ready communications that translate product work into business updates.

Qualifications

• 5+ years in product operations, product management, business operations, or a related field.
• Experience designing scalable processes that improve team efficiency.
• Excellent written and verbal communication with stakeholder readiness.

Responsibilities

• Own and optimize the product management tool stack and adoption.
• Standardize product development processes with enterprise value.
• Define and report operational metrics showing team effectiveness.
• Partner with Innovation to implement frameworks, templates, and tools.
• Track initiative progress, surface risks and dependencies.
• Create executive-ready communications translating work to business updates.
• Manage cadences like portfolio reviews and risk logs.
• Connect product strategy to execution across Product, Engineering, Marketing, Sales, and Innovation.

Skills

5+ years in product ops

Analytical skills

Written & verbal comms

Product tools management

Cross-functional influence

AI workflows / design thinking

Tools

Aha!

Jira

Pendo

Productboard

Job description

Product Operations and Enablement Manager

Are you passionate about creating operational excellence and enabling innovation at scale?

Can you bring structure to complexity, align cross-functional teams, and turn insights into meaningful business outcomes?

About Our Team

Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and support a more personalized and localized healthcare experience. All for the benefit of every patient.

About The Role

The Product Operations & Enablement Manager will help drive operational excellence across the Global Product organization while partnering closely with Innovation. In this role, you will design scalable processes, improve visibility across product and innovation portfolios, and enable teams with frameworks, tools, and communications that support effective planning, execution, and decision-making.

Responsibilities

• Own and optimize the product management tool stack, including roadmap practices, standards, and adoption across teams
• Standardize product development processes where an enterprise approach adds value while preserving flexibility across product contexts
• Define and report operational and enterprise metrics that show product team effectiveness and efficiency
• Partner with Innovation to implement frameworks, templates, and tools that support portfolio visibility, planning, governance, and execution
• Track innovation initiative progress, surface risks and dependencies, and connect outcomes to leadership priorities
• Create executive-ready communications that translate product and innovation work into clear business updates
• Manage operating cadences such as portfolio reviews, status reporting, risk management, decision logs, and escalation routes
• Connect product strategy to execution across Product, Engineering, Marketing, Sales, Global Product Operations, and Innovation

Requirements

• 5+ years in product operations, product management, business operations, or a related field
• Experience designing and implementing scalable processes that improve team efficiency
• Strong analytical skills with the ability to organize and interpret quantitative and qualitative product data
• Excellent written and verbal communication skills, including stakeholder-ready narratives
• Experience managing product tools such as Aha!, Jira, Pendo, Productboard, or similar
• Ability to work cross-functionally and influence outcomes without direct authority
• Comfort with ambiguity and matrixed organizations; able to structure early-stage or fast-moving work
• Experience with AI-assisted workflows, rapid experimentation, or design thinking

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About The Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Primary Location Base Pay Range: Home based-New York $115,400 - $192,200. If performed in New York City, the base pay range is $125,900 - $209,700.If performed in Rochester, NY, the base pay range is $104,900 - $174,700.U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.