Remote Product Manager – Platform & AI Experience

1mind; United States; Remote; USD 150,000 - 175,000; Full time

Job summary

1mind is seeking a Product Manager, Platform, to own the Console experience and guide AI-powered GTM tools. You will work with engineering, design, and customer success to deploy, integrate, and manage the surface customers use to configure and operate the platform.

The role focuses on making the Console intuitive, extensible, and self-serve, while shaping how customers interact with the AI assistant to take action and understand outcomes.

Qualifications

• 4+ years of product management experience, ideally in B2B SaaS.
• Experience with self-serve products, admin tools, integrations, or complex product surfaces.
• Strong product judgment — able to simplify a complicated interface.
• Comfortable running usability sessions, talking directly to customers.
• Systems thinking — reason about permissions, data, integrations, and configuration.

Responsibilities

• Own the Console experience end to end — information architecture, navigation, onboarding, configuration flows, empty states, errors.
• Define how an AI assistant helps customers configure and operate the platform conversationally, including actions and trust.
• Design workflow configuration for advanced use cases while staying understandable to new users.
• Own the customer experience around integrations — authorization, permissions, mapping, sync, failure and recovery.
• Reduce time to live deployment and identify manual moments to become product experiences.
• Partner with engineering on reusable capabilities underneath the UI for recurring problems.
• Run usability sessions and translate friction into a clear product direction for engineering and design.
• Partner with Customer Success to separate one-off requests from broader product problems.

Skills

Product management

B2B SaaS

User research

Usability testing

APIs & integrations

AI prototyping

Stakeholder management

Technical curiosity

Job description

1mind is seeking a Product Manager, Platform, to own the Console experience and guide AI-powered GTM tools. You will work with engineering, design, and customer success to deploy, integrate, and manage the surface customers use to configure and operate the platform.

The role focuses on making the Console intuitive, extensible, and self-serve, while shaping how customers interact with the AI assistant to take action and understand outcomes.