Senior Product Manager - AI-Driven Agent Platform

Socket.dev; Seattle (WA); On-site; USD 198,000 - 268,000; Full time

Job summary

Amazon seeks a Sr. Manager, Product Management Tech to own the product strategy and execution for our associate platform across digital products, devices, subscriptions, and account contact types.

This leader will build an AI-native agent experience, define the roadmap, hire and develop PMs for each domain, and collaborate with engineering, data science, UX, and operations to deliver fast, consistent, on-brand resolutions across high-volume contact domains.

Qualifications

• Bachelor's degree required.
• 6+ years of technical product or program management experience.
• Experience owning/driving roadmap strategy and definition.
• End-to-end product delivery experience.
• Experience with feature delivery and tradeoffs of a product.
• 3+ years of team management experience.

Responsibilities

• Own the product strategy and roadmap for the associate platform across digital products, devices, subscriptions, and account contact types — from problem definition and strategy through requirements, development, launch, and continuous improvement.
• Build on an AI-native agent experience. Design and deliver resolutions embedded in an AI-led UI— surfacing relevant customer context and recommending resolution paths in real time— so that associates spend their time on attending to the customer, not managing the tool. Measure success through first contact resolution rates, handle time, and customer satisfaction.
• Drive workflow simplification. Eliminate the specialized tooling and routing dependencies that require associates to be trained on narrow issue types. Build upon the product model that enables associates to handle contacts across domains flexibly, without sacrificing resolution quality.
• Build the team. Hire and develop individual product managers for each domain, create clear ownership structures, establish product development processes, and build a high-performing PM team that operates ahead of engineering — not behind it.
• Partner cross-functionally. Work directly with the customer-facing product teams that own the consumer experience for these same domains to ensure agent tooling reflects and enables the customer experience being built. Partner with engineering, data and applied sciences, BI, UX, and customer service operations on roadmap sequencing, launch planning, and adoption.
• Deliver a key 2026 strategic initiative that supports a senior leadership commitment, requiring tight cross-functional coordination and on-time delivery.
• Represent your product portfolio in senior leadership reviews and planning cycles, authoring clear, data-backed product strategy documents and investment narratives.

Skills

Product roadmap

End-to-end delivery

Team management

Cross-functional collaboration

Education

Bachelor's degree

Job description

Amazon seeks a Sr. Manager, Product Management Tech to own the product strategy and execution for our associate platform across digital products, devices, subscriptions, and account contact types.

This leader will build an AI-native agent experience, define the roadmap, hire and develop PMs for each domain, and collaborate with engineering, data science, UX, and operations to deliver fast, consistent, on-brand resolutions across high-volume contact domains.