Senior Product Manager - AI-Driven Agent Platform

Amazon; Seattle (WA); On-site; USD 198,000 - 268,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Sr. Manager, Product Management Tech for the Amazon Customer Service associate platform. You will own the product strategy and roadmap across multiple high-volume domains, building an AI-native UI to surface context and resolution paths in real time.

You will lead a PM team, collaborate with engineering, data science, UX, and operations, and drive a 2026 strategic initiative with on-time delivery. This role is based in Seattle, WA, USA.

Qualifications

• Bachelor's degree required.
• 6+ years of technical product or program management experience.
• Experience owning/driving roadmap strategy and definition.
• End-to-end product delivery experience.
• Experience with feature delivery and tradeoffs of a product.
• 3+ years of team management experience.

Responsibilities

• Own the product strategy and roadmap for the associate platform across digital products, devices, subscriptions, and account contact types from problem definition to launch and continuous improvement.
• Build AI-native agent experience with an AI-led UI and measure success by first contact resolution, handle time, and CSAT.
• Drive workflow simplification and enable cross-domain flexibility without sacrificing quality.
• Hire and develop PMs for each domain and build a high-performing PM team aligned with engineering.
• Partner with cross-functional teams including consumer experience, engineering, data science, BI, UX, and operations on sequencing, planning, and adoption.
• Deliver a key 2026 strategic initiative with tight cross-functional coordination and on-time delivery.
• Represent product portfolio in senior leadership reviews with data-backed strategy documents.

Skills

Roadmap ownership

AI-native UI

Cross-functional leadership

Team management

Strategy execution

Education

Bachelor's degree

Job description

Amazon is seeking a Sr. Manager, Product Management Tech for the Amazon Customer Service associate platform. You will own the product strategy and roadmap across multiple high-volume domains, building an AI-native UI to surface context and resolution paths in real time.

You will lead a PM team, collaborate with engineering, data science, UX, and operations, and drive a 2026 strategic initiative with on-time delivery. This role is based in Seattle, WA, USA.