Remote Process Optimization Specialist

Talentoma; New Jersey; A distancia; USD 46.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Paid leave

401(k)

Maternity leave

stipends

Descripción de la vacante

Talentoma is seeking a Process Improvement Specialist to examine day-to-day workflows, identify delays, and propose practical changes. This fully remote role is based in New Jersey with a 40-hour weekly commitment and flexible shifts.

You will work with frontline staff, supervisors, and project partners to improve processes and support informed operational decisions. The role emphasizes documenting findings, creating process guides, and coordinating pilot activities while ensuring timely

Formación

• High school diploma or equivalent.
• 1-2 years of related experience preferred in operational support, workflow review, project support, or a similar desk-based setting.
• Knowledge of Kaizen principles and practical methods for identifying waste, delays, repeated effort, and unclear handoffs.
• Familiarity with process mining concepts, gap analysis, and using operational measures to compare current and proposed ways of working.
• Ability to create workflow visuals in Microsoft Visio and explain process steps to both frontline and supervisory audiences.
• Experience using a project management system such as Smartsheet and a spreadsheets and data entry tool such as Microsoft Excel preferred.

Responsabilidades

• Receive improvement requests through a shared queue, emails, meeting notes, and project tickets, then confirm the business question, workflow area, and desired outcome.
• Review current workflow steps, handoffs, request volumes, cycle times, and recurring issues using available operational information and team input.
• Map existing and proposed workflows in Microsoft Visio, showing roles, decision points, dependencies, and points where work may pause or repeat.
• Maintain action plans and improvement tasks in a project management system such as Smartsheet, including owners, target dates, status updates, and open questions.
• Use a spreadsheets and data entry tool such as Microsoft Excel to organize observations, compare process measures, and prepare clear summaries for review.
• Facilitate structured discussions with team members to clarify work steps, identify likely causes of delays, and gather workable change ideas.
• Draft practical process guides, checklists, and implementation notes that explain revised steps in clear language for the teams using them.
• Coordinate pilot activities with supervisors and project partners, track feedback, and note whether proposed changes produce the intended result.
• Follow up on incomplete actions or unclear findings with the assigned owner, and escalate material risks, unresolved dependencies, or approval needs to the operations manager.
• Prepare concise progress updates that explain findings, recommended next steps, current status, and items requiring a decision.
• Quality is judged by accurate workflow findings, timely turnaround, complete notes, usable recommendations, and dependable follow-up on assigned actions.

Conocimientos

Kaizen principles

Process mining concepts

Statistical process control

Strong written and verbalCommunication

Cross-team coordination

Educación

High school diploma or equivalent

Herramientas

Microsoft Visio

Smartsheet

Microsoft Excel

Descripción del empleo

Talentoma is seeking a Process Improvement Specialist to examine day-to-day workflows, identify delays, and propose practical changes. This fully remote role is based in New Jersey with a 40-hour weekly commitment and flexible shifts.

You will work with frontline staff, supervisors, and project partners to improve processes and support informed operational decisions. The role emphasizes documenting findings, creating process guides, and coordinating pilot activities while ensuring timely