Remote Operations Coordinator & Process Optimizer

Smart Apartment Data; United States; Remote; USD 28,000 - 39,000; Full time

Job summary

Smart Apartment Data is seeking an experienced operations professional to coordinate workflows and initiatives across the business. This fully remote role supports customer operations, process improvement, and cross-functional initiatives, working with business and technical teams to keep priorities moving.

You will own workflows from start to finish, identify gaps, and build stronger processes as needs evolve.

Qualifications

• 5+ years of hands-on business operations experience.
• Experience as an Operations Manager, Operations Lead, Business Operations Manager, General Manager, or comparable hands-on operations role.
• Experience working in an established business environment involving multiple teams, functions, and priorities.
• Strong cross-functional coordination and problem-solving experience.
• Demonstrated experience owning workflows or initiatives from start to finish.
• Experience improving processes and ensuring consistent follow-through.
• Comfortable working with both business and technical teams.
• Clear, concise professional communication.

Responsibilities

• Coordinate workflows and initiatives across different areas of the business.
• Support customer-related operations, including onboarding, ongoing customer needs, and retention initiatives.
• Work across teams such as Sales, Accounting, Operations, and technical teams to resolve issues and move priorities forward.
• Track priorities, blockers, follow-ups, and next steps.
• Identify operational gaps and help determine the right people or resources needed.
• Build and improve processes as business needs evolve.
• Follow issues and commitments through to completion.
• Provide clear, concise updates on progress and outstanding items.

Skills

Cross-functional coordination

Problem-solving

Process improvement

Hands-on operations

Clear communication

Job description

Smart Apartment Data is seeking an experienced operations professional to coordinate workflows and initiatives across the business. This fully remote role supports customer operations, process improvement, and cross-functional initiatives, working with business and technical teams to keep priorities moving.

You will own workflows from start to finish, identify gaps, and build stronger processes as needs evolve.