Remote Process Manager, Ops Strategy & Optimization

BCD Travel; United States; On-site; USD 70,000 - 85,000; Full time

Job summary

BCD Travel is seeking a Process Manager for Operations Strategy & Optimization to define, enable, and continuously improve service delivery. The role collaborates across Operations, Technology, Product, Implementation, Training, and Leadership to scale solutions and boost productivity and customer outcomes.

The ideal candidate translates business needs into practical, scalable operational solutions, balancing strategic thinking with execution in a fast-paced environment.

Qualifications

• Prior corporate travel experience.
• Experience in operations, process improvement, project management, consulting, or program management.
• Experience designing and documenting requirements, processes, workflows, and scope of services.
• Knowledge of GDS Amadeus.
• Strong analytical and problem-solving capabilities.
• Experience supporting cross-functional initiatives.
• Excellent communication, facilitation, and presentation skills.

Responsibilities

• Conduct discovery sessions to identify business requirements and design processes that align with objectives.
• Partner with operations to identify servicing needs, challenges, and improvement opportunities.
• Provide recommendations and future-state solutions aligning capabilities with business needs.
• Drive initiatives to improve efficiency, service consistency, quality, and customer outcomes.
• Support the implementation of new technologies, initiatives, and service model changes.
• Partner with Product and Technology to support operational readiness for technology initiatives.
• Support testing, adoption planning, training support, and post-implementation stabilization.
• Assist with organizational change initiatives, transformation efforts, and improvement programs.

Skills

Corporate travel experience

Process improvement

Project management

Consulting

Program management

Requirements design

Analytical skills

Cross-functional initiatives

Communication skills

Facilitation

Presentation skills

Tools

GDS Amadeus

Job description

BCD Travel is seeking a Process Manager for Operations Strategy & Optimization to define, enable, and continuously improve service delivery. The role collaborates across Operations, Technology, Product, Implementation, Training, and Leadership to scale solutions and boost productivity and customer outcomes.

The ideal candidate translates business needs into practical, scalable operational solutions, balancing strategic thinking with execution in a fast-paced environment.