Remote Process Improvement Consultant

AMG & Associates, Inc.; Louisville (KY); Hybrid; USD 85,000 - 115,000; Full time

Job summary

AMG & Associates, Inc. is seeking a Process Consultant on a full-time contract basis to evaluate business processes and develop practical improvements that boost efficiency, quality, and productivity.

You will work across functions to map current workflows and identify opportunities for automation and standardization. You will lead assessments, facilitate workshops, document as-is and to-be processes, and partner with leaders to implement changes while tracking performance with metrics.

Qualifications

• Bachelor's degree in a related field preferred.
• 3+ years of experience in process consulting or a related discipline.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience gathering requirements and translating them into recommendations.
• Ability to work with cross-functional teams and stakeholders at different levels.
• Familiarity with Lean, Six Sigma, Kaizen, BPM, or continuous improvement is a plus.
• Experience with workflow automation, ERP/CRM, or process-management software is advantageous.

Responsibilities

• Analyze existing processes, workflows, procedures, and operating models to identify inefficiencies.
• Conduct assessments, interviews, workshops, and stakeholder discussions to understand requirements.
• Document current-state and future-state processes using flowcharts and diagrams.
• Identify bottlenecks, redundancies, control gaps, and opportunities for automation.
• Develop recommendations and improvement strategies aligned with priorities.
• Collaborate with leaders, teams, technology groups, and SMEs to design solutions.
• Develop and maintain SOPs, process documentation, and workflow specs.
• Support process redesign, optimization, and standardization initiatives.
• Evaluate impact of changes on people, systems, costs, and performance.
• Establish KPIs and reporting to measure improvements.
• Analyze data trends to identify root causes and support evidence-based decisions.
• Facilitate improvement workshops and requirements-gathering sessions.
• Support change management and adoption of new processes and systems.
• Monitor performance post-implementation and propose further improvements.
• Leverage technology and tools to enhance efficiency and automation.
• Ensure processes align with policies, controls, and standards.

Skills

Analytical thinking

Problem-solving

Communication

Stakeholder management

Facilitation

Cross-functional collaboration

Project management

MS Office

Process mapping

Visio

CRM platforms

ERP systems

BI tools

Education

Bachelor's degree

Tools

Visio

Excel

PowerPoint

CRM platforms

ERP systems

BI tools

Job description

AMG & Associates, Inc. is seeking a Process Consultant on a full-time contract basis to evaluate business processes and develop practical improvements that boost efficiency, quality, and productivity.

You will work across functions to map current workflows and identify opportunities for automation and standardization. You will lead assessments, facilitate workshops, document as-is and to-be processes, and partner with leaders to implement changes while tracking performance with metrics.