Remote Process Design & Governance Specialist

Howden Group Holdings; Home (PA); On-site; USD 90,000 - 130,000; Full time

Job summary

Howden Group Holdings is seeking a Process Design and Governance Specialist to design, document, and govern end-to-end business processes across its global brokerage operations. You will standardize processes for placement, claims, underwriting support, compliance, and client servicing, collaborating with operations, risk/compliance, and regional leadership.

The role bridges operations, technology, risk, and regional leadership to embed scalable, auditable ways of working and to drive continuous

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Insurance, Risk Management, or related field.
• 5+ years of experience in process design, business process management, or operational governance, ideally within insurance, reinsurance, brokerage, or financial services.
• Strong understanding of insurance brokerage operations (placement, claims, accounting/settlement, compliance) is highly preferred.

Responsibilities

• Lead the design and redesign of core operational processes (new business placement, renewals, mid-term adjustments, claims handling, endorsements, certificate issuance, accounting/settlement) to improve efficiency, consistency, and client experience.
• Develop process maps, SOPs, workflow documentation, and governance frameworks for global and regional teams.
• Partner with technology and digital teams to translate process requirements into system workflows, automation opportunities (RPA, workflow tools), and platform configurations.
• Facilitate process design workshops with stakeholders across broking, claims, compliance, finance, and regional offices.
• Establish and maintain a process governance framework with ownership, versioning, and change management protocols.
• Define and monitor process controls aligned with internal audit, regulatory, and E&O risk requirements.
• Maintain a central repository of approved processes and SOPs with current documentation.
• Support audits by providing process documentation, evidence of controls, and remediation plans.
• Chair or support process governance committees and report on exceptions and remediation actions.
• Assess impact of new products, regulatory changes, or M&A on processes before go-live.
• Monitor KPIs (cycle time, error rates, rework, compliance) and drive improvement actions.
• Apply Lean, Six Sigma, or equivalent methodologies to identify root causes of inefficiency.
• Manage change control for process updates including training materials and communications.

Skills

Process design

BPMN

SOP development

Documentation

Stakeholder mgmt

Education

Bachelor's degree

Tools

Visio

Lucidchart

Appian

Pega

UiPath

Power Automate

Job description

Howden Group Holdings is seeking a Process Design and Governance Specialist to design, document, and govern end-to-end business processes across its global brokerage operations. You will standardize processes for placement, claims, underwriting support, compliance, and client servicing, collaborating with operations, risk/compliance, and regional leadership.

The role bridges operations, technology, risk, and regional leadership to embed scalable, auditable ways of working and to drive continuous