Director, Workflow Design & Governance Driving Impact

Donnelley Financial, LLC; Rockville (MD); On-site; USD 140,000 - 190,000; Full time

Job summary

Donnelley Financial Solutions in Rockville, MD seeks a Director of Workflow Design and Governance to lead end-to-end workflow strategy, governance, and process design across Client Service & Delivery.

This role focuses on standardizing workflows, defining ownership, and driving measurable improvements in efficiency, quality, and cost, with collaboration across production teams, offshore partners, and senior leaders.

Qualifications

• Bachelor's Degree.
• 6+ years in a similar role demonstrating proficiency in workflow design, process governance, continuous improvement, operational excellence, project management, or business analysis.
• Proven experience leading workflow, process design, governance, or improvement across cross-functional teams, offshore teams, or vendors.

Responsibilities

• Define, design, govern, and continuously improve end-to-end workflows across Client Service & Delivery with a focus on standardization, quality, delivery predictability, capacity utilization, client experience, and cost effectiveness.
• Establish workflow design principles, process standards, documentation expectations, and governance routines that support consistent execution across teams, functions, and offshore partners.
• Lead multiple workflow design, governance, and improvement initiatives simultaneously across Client Service & Delivery workstreams.
• Define workflow requirements through interviews, workshops, document reviews, current-state assessments, workflow analysis, data analysis, and site visits, including offshore locations as needed.
• Quantify operational, client, financial, and non-financial impacts to inform workflow prioritization and governance decisions.
• Ensure workflow objectives, decision rights, process ownership, adoption needs, and success measures are clearly identified, documented, governed, and managed to completion. Proactively identify risks, roadblocks, and governance decisions requiring escalation.
• Establish and maintain named workflow owners, decision rights, escalation paths, and accountability for process performance.
• Design and maintain workflow documentation, including process maps, SOPs, governance materials, training content, operating routines, workflow standards, reporting requirements, and system enhancement recommendations.

Skills

Workflow design

Governance

Process improvement

Project management

Stakeholder management

Cross-functional collaboration

Education

Bachelor's Degree

Tools

MS Office

PowerBI

Visio

Lean Six Sigma

PMP

Job description

Donnelley Financial Solutions in Rockville, MD seeks a Director of Workflow Design and Governance to lead end-to-end workflow strategy, governance, and process design across Client Service & Delivery.

This role focuses on standardizing workflows, defining ownership, and driving measurable improvements in efficiency, quality, and cost, with collaboration across production teams, offshore partners, and senior leaders.