ProProduct Upsell Specialist

ServiceTitan; United States; Hybrid; USD 40,000 - 45,000; Full time

Job summary

ServiceTitan is seeking ProProduct Development Representatives to engage current customers, demonstrate add-on Pro modules, and drive adoption and revenue growth. You will conduct high-volume outreach, build genuine rapport, and partner with Pro Account Executives to close deals through effective discovery and tailored communication plans.

The role emphasizes data-driven activity logging, weekly reporting, and cross-team collaboration, with a hybrid schedule requiring occasional onsite presence.

Qualifications

• 2–4 years of experience in Sales or Customer Success, ideally in cross-sell or upsell scenarios.
• 12+ months of outbound calling experience.
• Willingness to travel up to 30% domestically.
• Strong interpersonal and phone-based communication skills.

Responsibilities

• Generate and manage a sales pipeline by engaging existing customers and booking demos for Pro Account Executives.
• Conduct high-volume outreach via calls (approx. 30/day) and targeted emails.
• Build honest relationships and discover customer needs to articulate value of Pro modules.
• Collaborate with Pro Account Executives to craft communication plans and support closing deals.
• Log activities accurately to keep data current; assist with weekly campaign reporting and cross-team liaison.

Skills

Sales experience

Outbound calling

Communication skills

Resilience

Job description

ServiceTitan is seeking ProProduct Development Representatives to engage current customers, demonstrate add-on Pro modules, and drive adoption and revenue growth. You will conduct high-volume outreach, build genuine rapport, and partner with Pro Account Executives to close deals through effective discovery and tailored communication plans.

The role emphasizes data-driven activity logging, weekly reporting, and cross-team collaboration, with a hybrid schedule requiring occasional onsite presence.