Remote Pro Host Success Manager

Mighty Networks; Palo Alto (CA); Remote; USD 70,000 - 125,000; Full time

Benefits offered by this job

Health, vision, dental

Remote-first culture

Professional growth opportunities

Flexible time off

Job summary

Mighty Networks is seeking a Customer Success Manager to serve Pro Hosts, owning the relationship from onboarding through renewal and beyond. You will drive adoption, retention, and expansion by delivering proactive guidance and strategic success plans.

In a remote-first culture, you’ll partner with product, marketing, and support teams to scale outcomes for creators and brands. Compensation ranges from $70,000 to $125,000 annually, commensurate with location and experience.

Qualifications

• Proven experience in Customer Success with a track record of delivering results for clients.
• Strong relationship-building skills for complex accounts and high-profile hosts.
• Experience managing high-value accounts in a fast-growing environment.

Responsibilities

• Serve as the primary relationship owner from onboarding through renewal and beyond.
• Develop and deliver custom quotes for additional services as host needs evolve.
• Increase product adoption to drive engagement and retention within hosts' communities.
• Map out and execute success plans to exceed hosts' goals and milestones.
• Anticipate key moments in the annual lifecycle and plan proactive support.
• Mitigate risks to long-term relationships with cross-functional collaboration.
• Capture and share best practices across the Customer Success function.
• Communicate with hosts and internal teams to ensure continuous improvement and scalability of results.

Skills

Customer success

Relationship management

Account management

Executive communication

Strategic guidance

Remote collaboration

AI curiosity

Job description

Mighty Networks is seeking a Customer Success Manager to serve Pro Hosts, owning the relationship from onboarding through renewal and beyond. You will drive adoption, retention, and expansion by delivering proactive guidance and strategic success plans.

In a remote-first culture, you’ll partner with product, marketing, and support teams to scale outcomes for creators and brands. Compensation ranges from $70,000 to $125,000 annually, commensurate with location and experience.