Strategic Community Success Manager

Mighty Networks; United States; À distance; USD 70 000 - 125 000; Plein temps

Avantages offerts par ce poste

Remote-first culture

Competitive benefits including health/

Professional growth & leadership paths

Résumé du poste

Mighty Networks is redefining communities and digital businesses through its remote-first culture. We seek a Customer Success Manager to partner with Mighty Pro Hosts, guiding them to unlock potential, boost adoption, and sustain growth.

You’ll drive strategic engagement, renewal management, and ongoing value delivery across the host lifecycle. The role emphasizes proactive relationship management, executive communication, and a passion for community-powered brands.

Qualifications

• Proven experience in customer success with measurable results.
• Strong organizational and relationship-building skills.
• Experience managing high-value accounts and driving value.
• Proactive and dynamic in fast-paced, growing environments.
• Curiosity and active listening with a passion for community businesses.

Responsabilités

• Serve as the primary relationship owner from sign-on through renewal.
• Develop and deliver custom quotes for additional services.
• Partner with hosts to increase product adoption and retention.
• Map out a success plan to exceed goals and deliver results.
• Anticipate milestones and plan timely interventions and support.
• Identify risks and coordinate cross-functional teams to mitigate them.
• Generate value with clear goals, milestones, and regular check-ins.
• Communicate with hosts and internal teams to improve scalability.
• Own the renewal process and secure long-term commitments.

Connaissances

Customer success

Relationship-building

Account management

Proactive approach

Curiosity and listening

Executive communication

Innovation mindset

Feedback loops

Entrepreneurial mindset

AI-driven solutions curiosity

Description du poste

Mighty Networks is redefining communities and digital businesses through its remote-first culture. We seek a Customer Success Manager to partner with Mighty Pro Hosts, guiding them to unlock potential, boost adoption, and sustain growth.

You’ll drive strategic engagement, renewal management, and ongoing value delivery across the host lifecycle. The role emphasizes proactive relationship management, executive communication, and a passion for community-powered brands.