Customer Success Manager

Mighty Networks; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote-first work culture

Health, vision, dental and PTO

Professional growth and leadership

Job summary

Mighty Networks is seeking a Customer Success Manager to own relationships with Pro Hosts from signing through renewal, deliver tailored success plans, and drive adoption of core features to boost engagement and retention.

You will manage high-value accounts, coordinate with cross-functional teams, and communicate with executives. This remote-friendly role offers growth and leadership pathways within a remote-first culture.

Qualifications

• Proven experience in Customer Success with strong results.
• Experience managing high-value accounts.
• Strong organizational and relationship-building skills.
• Confident executive communication.
• Curiosity about AI-driven solutions.

Responsibilities

• Own the primary relationship with Pro Hosts from signing through renewal.
• Build and deliver success plans and custom quotes for additional services.
• Drive adoption of key product features to improve engagement and retention.
• Identify and mitigate risks with cross-functional teams.
• Own the renewal process, engaging Hosts well before renewal dates.

Skills

Customer success

Account management

Relationship building

Executive communication

AI awareness

Job description

Responsibilities

• Own the primary relationship with Pro Hosts from signing through renewal
• Build and deliver success plans and custom quotes for additional services
• Drive adoption of key product features to improve engagement and retention
• Identify and mitigate risks with cross-functional teams
• Own the renewal process, engaging Hosts well before renewal dates

Requirements

• Proven experience in Customer Success with strong results
• Experience managing high-value accounts
• Strong organizational and relationship-building skills
• Confident executive communication
• Curiosity about AI-driven solutions

Benefits

• Remote-first work culture
• Health, vision, dental and paid time off
• Professional growth and leadership pathways

About the Company

Mighty Networks helps people and brands build communities, online courses, memberships and events.