Remote Customer Success Partner for Creators & Brands

MightyNetworks; United States; À distance; USD 70 000 - 125 000; Plein temps

Avantages offerts par ce poste

Remote-first culture

Health, vision, dental insurance

Paid time off

Leadership opportunities

Professional growth support

Résumé du poste

Mighty Networks is seeking a Customer Success Manager to serve as the primary partner for Mighty Pro Hosts, helping them unlock community potential and exceed goals through proactive engagement and strategic guidance.

You will own renewals, drive upsell opportunities, and collaborate with cross-functional teams to scale outcomes for creators, brands, and entrepreneurs in a remote-first, growth-focused environment.

Qualifications

• Proven experience delivering exceptional results for clients in a Customer Success role.
• Strong organizational and relationship-building skills for complex accounts.
• Experience managing high-value brands, entrepreneurs, and creators in communities.

Responsabilités

• Serve as the primary relationship owner from onboarding to renewal and beyond.
• Develop and deliver custom quotes for additional services.
• Drive product adoption to increase engagement and retention.
• Create and execute a compelling success plan for each Host.
• Plan key milestones and proactive interventions throughout the year.
• Identify and mitigate risks to long-term relationships with Hosts.
• Capture and share best practices across the Customer Success function.
• Communicate with Hosts and internal teams to enable scalable Host results.
• Own the renewal process from start to finish and secure long-term commitments.

Connaissances

Customer success

Relationship building

Account management

Proactive mindset

Active listening

Executive communication

Innovation mindset

Feedback loops

Entrepreneurial mindset

AI-driven solutions

Description du poste

Mighty Networks is seeking a Customer Success Manager to serve as the primary partner for Mighty Pro Hosts, helping them unlock community potential and exceed goals through proactive engagement and strategic guidance.

You will own renewals, drive upsell opportunities, and collaborate with cross-functional teams to scale outcomes for creators, brands, and entrepreneurs in a remote-first, growth-focused environment.