Remote Customer Success Lead for Pro Hosts

Mighty; United States; À distance; USD 70 000 - 125 000; Plein temps

Avantages offerts par ce poste

Remote-first culture

Health benefits

Vision benefits

Dental benefits

Paid time off

Leadership pathways

Skill development support

Résumé du poste

Mighty Networks is hiring a Customer Success Manager to partner with Pro Hosts, driving adoption, retention, and measurable success across communities. You will own the customer lifecycle, craft value-driven engagements, and collaborate with product and marketing to scale impact.

The role offers a remote-first culture, comprehensive benefits, and leadership growth paths, with a base salary ranging from $70,000 to $125,000 annually, depending on location and experience.

Qualifications

• Proven experience in Customer Success with a track record of delivering results.
• Strong relationship-building and organizational skills for complex accounts.
• Proactive, curious mindset with the ability to influence product direction.

Responsabilités

• Serve as primary relationship owner from onboarding through renewal.
• Develop and deliver custom quotes for additional services.
• Increase adoption of key product features to drive engagement and retention.
• Map out and execute success plans for each Pro Host.
• Plan for key milestones and proactive interventions throughout the year.
• Identify risks and collaborate with cross-functional teams to mitigate them.
• Communicate with Hosts and internal teams for continuous improvement.
• Own the renewal process and secure long-term commitments.

Connaissances

Customer Success

Relationship-building

Account management

Proactive mindset

Active listening

Executive communication

Entrepreneurial mindset

AI-driven solutions

Description du poste

Mighty Networks is hiring a Customer Success Manager to partner with Pro Hosts, driving adoption, retention, and measurable success across communities. You will own the customer lifecycle, craft value-driven engagements, and collaborate with product and marketing to scale impact.

The role offers a remote-first culture, comprehensive benefits, and leadership growth paths, with a base salary ranging from $70,000 to $125,000 annually, depending on location and experience.