Remote Print Ops Lead - AI-Driven Partner Network

Lob.com, Inc.; United States; Remote; USD 103,000 - 113,000; Full time

Benefits offered by this job

Remote work opportunities

Job summary

Lob.com, Inc. seeks a Print Operations Manager to lead a group of commercial print partners within its Print Delivery Network, driving on-time delivery, quality data, and cost management.

You’ll coordinate across Commercial Print Operations, postal logistics, Product, Engineering, Finance, and Supply Chain to scale the network. You’ll leverage AI tools, SQL, and automation to audit invoices, build scorecards, and reduce manual work while meeting SLAs and capacity targets.

Qualifications

• 5+ years of hands-on experience managing commercial printers or contract manufacturers.
• Fluency reading commercial printer rate cards, volume tier structures, and invoices; comfort in SQL or advanced spreadsheet modeling.
• Demonstrated use of AI/LLM tools to replace manual operational work, with examples of workflows you’ve built, not just tools you’ve used.

Responsibilities

• Manage an assigned group of PDN partners on performance, capacity, cost, and contract compliance, running weekly scorecards and quarterly business reviews.
• Audit partner invoices against contracted rate cards and tier structures, recover overcharges, and use AI tools (e.g., Claude) and SQL to automate audits, scorecards, and reporting across Redshift, NetSuite, and invoice ingestion.
• Enforce the Lob Paper Program and substrate specs, and hold partners to PostalIQ go-live benchmarks as PostalIQ expands across the network.
• Within 6 months, own the scorecards and weekly operating cadence for your partners, complete full partner invoice audits independently, and ship at least one AI-driven workflow that removes recurring manual work.
• Within 12 months, own capacity forecasting for your partners through peak season, qualify and onboard new flex partners, and have PostalIQ presort readiness in place across your partner group.

Skills

Print production

SQL

AI/LLM tools

Analytical skills

Communication

Independent worker

Tools

Redshift

NetSuite

Invoice ingestion

Job description

Lob.com, Inc. seeks a Print Operations Manager to lead a group of commercial print partners within its Print Delivery Network, driving on-time delivery, quality data, and cost management.

You’ll coordinate across Commercial Print Operations, postal logistics, Product, Engineering, Finance, and Supply Chain to scale the network. You’ll leverage AI tools, SQL, and automation to audit invoices, build scorecards, and reduce manual work while meeting SLAs and capacity targets.