Partner Operations Manager

Lob.com, Inc.; United States; Remote; USD 103,000 - 113,000; Full time

Benefits offered by this job

Remote work opportunities

Job summary

Lob.com, Inc. seeks a Print Operations Manager to lead a group of commercial print partners within its Print Delivery Network, driving on-time delivery, quality data, and cost management.

You’ll coordinate across Commercial Print Operations, postal logistics, Product, Engineering, Finance, and Supply Chain to scale the network. You’ll leverage AI tools, SQL, and automation to audit invoices, build scorecards, and reduce manual work while meeting SLAs and capacity targets.

Qualifications

• 5+ years of hands-on experience managing commercial printers or contract manufacturers.
• Fluency reading commercial printer rate cards, volume tier structures, and invoices; comfort in SQL or advanced spreadsheet modeling.
• Demonstrated use of AI/LLM tools to replace manual operational work, with examples of workflows you’ve built, not just tools you’ve used.

Responsibilities

• Manage an assigned group of PDN partners on performance, capacity, cost, and contract compliance, running weekly scorecards and quarterly business reviews.
• Audit partner invoices against contracted rate cards and tier structures, recover overcharges, and use AI tools (e.g., Claude) and SQL to automate audits, scorecards, and reporting across Redshift, NetSuite, and invoice ingestion.
• Enforce the Lob Paper Program and substrate specs, and hold partners to PostalIQ go-live benchmarks as PostalIQ expands across the network.
• Within 6 months, own the scorecards and weekly operating cadence for your partners, complete full partner invoice audits independently, and ship at least one AI-driven workflow that removes recurring manual work.
• Within 12 months, own capacity forecasting for your partners through peak season, qualify and onboard new flex partners, and have PostalIQ presort readiness in place across your partner group.

Skills

Print production

SQL

AI/LLM tools

Analytical skills

Communication

Independent worker

Tools

Redshift

NetSuite

Invoice ingestion

Job description

Print Operations Manager

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.

As the Print Operations Manager, you’ll own day-to-day management of a group of commercial print partners in Lob’s Print Delivery Network (PDN), the network that manufactures and mails every piece sent through Lob’s APIs. A typical week means running partner scorecards, digging into on-time delivery and quality data, and driving corrective action when a partner misses SLA. You’ll audit invoices against rate cards, forecast capacity ahead of peak, and jump in as first responder when a print run needs to be stopped, cancelled, or rerouted. You’ll work across Commercial Print Operations, postal logistics, Product, Engineering, Finance, and Supply Chain to keep the network running as volume grows. You’ll spend about half your time on‑site at partner production facilities. And you’ll lean on AI tools, SQL, and automation to manage more partners, more volume, and more audits with less manual work.

As the Print Operations Manager, you’ll…

• Manage an assigned group of PDN partners on performance, capacity, cost, and contract compliance, running weekly scorecards and quarterly business reviews;
• Audit partner invoices against contracted rate cards and tier structures, recover overcharges, and use AI tools (e.g., Claude) and SQL to automate audits, scorecards, and reporting across Redshift, NetSuite, and invoice ingestion;
• Enforce the Lob Paper Program and substrate specs, and hold partners to PostalIQ go‑live benchmarks as PostalIQ expands across the network;
• Within 6 months, own the scorecards and weekly operating cadence for your partners, complete full partner invoice audits independently, and ship at least one AI‑driven workflow that removes recurring manual work;
• Within 12 months, own capacity forecasting for your partners through peak season, qualify and onboard new flex partners, and have PostalIQ presort readiness in place across your partner group.

What will you bring to this role…

• 5+ years of hands‑on experience managing commercial printers or contract manufacturers;
• Working knowledge of print production and mail: offset vs. inkjet, finishing and inserting, substrates (basis weight, cwt pricing), PDF/X and GRACoL, and USPS presort, automation discounts, IMb, and NCOA/PAF;
• Fluency reading commercial printer rate cards, volume tier structures, and invoices, plus comfort in SQL or advanced spreadsheet modeling;
• Demonstrated use of AI/LLM tools to replace manual operational work, with examples of workflows you’ve built, not just tools you’ve used;
• Strong analytical and problem‑solving skills, with the ability to work independently and in ambiguity;
• Excellent communication skills across all levels, including partners, cross‑functional teams, and leadership;
• Proven ability to execute large, complex initiatives in a high‑growth, geographically distributed environment.

Compensation Information

The compensation for this role consists of a base salary and RSUs.

Annual Salary Band: $102,500 - $112,500

“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”

We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.

Our Commitment to Diversity

Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under‑represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.