Remote Operations Lead — Print, Mail & eBilling

AnswerNet; United States; Remote; USD 75,000 - 85,000; Full time

Job summary

AnswerNet is seeking an Operations Manager for Print, Mail & eBilling Services. This role is remote within the United States and requires leadership of high-volume print and electronic billing operations, ensuring quality, security, and cost efficiency while managing client relationships and SLAs.

The successful candidate will have 5–7 years of progressive management experience in print/mail operations and eBilling, and will drive process improvements, coordinate cross-functional teams, and

Qualifications

• Minimum 5-7 years of progressive management experience in print and mail operations, transactional document services, eBilling, or related business services.

Responsibilities

• Oversee end-to-end delivery of print, mail, and eBilling services across multiple clients.
• Manage daily production schedules, workflows, capacity planning, and service delivery.
• Ensure client deliverables meet SLAs and contractual commitments.
• Monitor performance, identify risks, and implement corrective actions.
• Lead and mentor supervisors and operations staff to drive excellence.

Skills

Print & mail operations

eBilling

Leadership

Client relationships

Operational planning

Job description

AnswerNet is seeking an Operations Manager for Print, Mail & eBilling Services. This role is remote within the United States and requires leadership of high-volume print and electronic billing operations, ensuring quality, security, and cost efficiency while managing client relationships and SLAs.

The successful candidate will have 5–7 years of progressive management experience in print/mail operations and eBilling, and will drive process improvements, coordinate cross-functional teams, and