Senior Print, Mail & eBilling Operations Lead

AnswerNet; United States; Remote; USD 75,000 - 85,000; Full time

Job summary

AnswerNet is seeking an experienced Operations Manager to lead Print, Mail, and eBilling services. You will oversee daily operations, manage client relationships, ensure service excellence, and drive efficiency and growth across a multi-client portfolio.

The role requires hands-on leadership of teams, from supervisors to staff, with a focus on timely delivery, quality, privacy controls, and cost management in a fast-paced environment.

Qualifications

• 5-7 years of progressive management experience in print and mail or related services.
• Experience overseeing high-volume print production, mail fulfillment, and eBilling.
• Proven ability to manage client relationships, deadlines, and SLAs.
• Strong budgeting, productivity improvement, and problem-solving skills.

Responsibilities

• Oversee end-to-end delivery of print, mail, and eBilling services for multiple clients.
• Manage production schedules, capacity, and service delivery with strict adherence to SLAs.
• Lead client reviews, communicate results, and implement improvement plans.
• Drive continuous improvement to productivity, quality, and cost control.

Skills

Print & mail operations management

High-volume production oversight

Client relationship management

Budgeting and cost control

Leadership and coaching

Operational reporting

Microsoft Office proficiency

Tools

Microsoft Office

Job description

AnswerNet is seeking an experienced Operations Manager to lead Print, Mail, and eBilling services. You will oversee daily operations, manage client relationships, ensure service excellence, and drive efficiency and growth across a multi-client portfolio.

The role requires hands-on leadership of teams, from supervisors to staff, with a focus on timely delivery, quality, privacy controls, and cost management in a fast-paced environment.