Remote Principal Operations Analyst: Strategy & KPIs

Ladders; United States; Remote; USD 146,000 - 250,000; Full time

Benefits offered by this job

Healthcare

401(k) plan with company match

Performance-based incentives

Professional development resources

Flexible working environment

Job summary

The Ladders, a leader in the Enterprise Technology space, seeks a Principal Operations Analyst - Flex Business Partner to drive operational planning and execution for high-impact initiatives.

This remote role translates strategic objectives into scalable processes, structured project plans, and measurable execution frameworks, partnering with cross-functional stakeholders to define KPIs, manage risks, and support adoption of new programs and operating standards.

Qualifications

• 7+ years in operations or business analytics in tech or high-growth environments.
• Proven project management capabilities for complex cross-functional initiatives.
• Strong self-starter with effective prioritization skills across high-stakes projects.
• Data-driven mindset with experience defining KPIs

Responsibilities

• Lead planning and execution of cross-functional initiatives across teams.
• Translate business objectives into scalable processes and execution plans.
• Manage programs from design to optimization with detailed project plans.
• Define and track business KPIs to identify gaps and improvement opportunities.
• Develop business requirements and integrated project plans for new programs.
• Proactively manage business risks and execution gaps with early escalation.
• Document processes for scalable playbooks and operational standards.
• Assess impacts to the field and drive targeted communication and change adoption.

Skills

Project management

Cross-functional collaboration

Prioritization

Problem solving

Operational discipline

KPIs & metrics

Stakeholder communication

Job description

The Ladders, a leader in the Enterprise Technology space, seeks a Principal Operations Analyst - Flex Business Partner to drive operational planning and execution for high-impact initiatives.

This remote role translates strategic objectives into scalable processes, structured project plans, and measurable execution frameworks, partnering with cross-functional stakeholders to define KPIs, manage risks, and support adoption of new programs and operating standards.