Remote Operations Analytics Manager: Drive Shop Performance

Ladders; United States; Remote; USD 108,000 - 192,000; Full time

Benefits offered by this job

Paid time off

Flexible payroll program

Career growth & mentorship

Cross-functional collaboration

Remote work flexibility

Job summary

Ladders is seeking a Manager, Operations Analytics to partner with operations leadership and turn questions into actionable analysis. You will lead reporting, dashboards, and deep-dive analytics to improve shop performance and identify opportunities for operational improvement.

The role collaborates with regional leaders and data engineers to strengthen data quality and executive visibility, guiding system-wide changes from a remote location.

Qualifications

• Bachelor's degree required in a relevant field.
• 5+ years in business or operations analytics or equivalent experience.
• 3+ years in multi-shop management.
• 1+ year leading and mentoring analytics or operational teams.
• Advanced proficiency in Excel for complex data analysis.
• Strong knowledge of PowerPoint and Word for executive communication.
• Basic SQL skills for data extraction.
• Experience analyzing operational metrics to identify business opportunities.
• Strong financial modeling and strategic thinking skills.
• Excellent communication and stakeholder collaboration skills.
• Highly organized and self-motivated in fast-paced environments.

Responsibilities

• Partner with Operations leadership to translate business questions into analytical frameworks.
• Lead complex analyses to identify operational opportunities and guide strategic decisions.
• Develop standardized reporting packages to monitor and optimize shop operations.
• Present clear analytical narratives to drive alignment and action among leadership.
• Collaborate with Regional and District Managers to prioritize data-driven initiatives.
• Provide real-time analytical support through dashboards and ad-hoc reporting.
• Mentor and grow operations analysts.
• Support ongoing KPI reporting and operational performance tracking.
• Identify business trends impacting operational performance; partner with data engineering teams to enhance data quality and usability.
• Support the execution and measurement of system-wide operational changes.

Skills

Analytical thinking

Financial modeling

Stakeholder communication

Mentoring analytics teams

Organized and self-motivated

Education

Bachelor's degree in a relevant field

Tools

Excel

PowerPoint

Word

SQL

Job description

Ladders is seeking a Manager, Operations Analytics to partner with operations leadership and turn questions into actionable analysis. You will lead reporting, dashboards, and deep-dive analytics to improve shop performance and identify opportunities for operational improvement.

The role collaborates with regional leaders and data engineers to strengthen data quality and executive visibility, guiding system-wide changes from a remote location.