Principal Operations Analyst - Flex Business Partner

Ladders; United States; Remote; USD 146,000 - 250,000; Full time

Benefits offered by this job

Healthcare

401(k) plan with company match

Performance-based incentives

Professional development resources

Flexible working environment

Job summary

The Ladders, a leader in the Enterprise Technology space, seeks a Principal Operations Analyst - Flex Business Partner to drive operational planning and execution for high-impact initiatives.

This remote role translates strategic objectives into scalable processes, structured project plans, and measurable execution frameworks, partnering with cross-functional stakeholders to define KPIs, manage risks, and support adoption of new programs and operating standards.

Qualifications

• 7+ years in operations or business analytics in tech or high-growth environments.
• Proven project management capabilities for complex cross-functional initiatives.
• Strong self-starter with effective prioritization skills across high-stakes projects.
• Data-driven mindset with experience defining KPIs

Responsibilities

• Lead planning and execution of cross-functional initiatives across teams.
• Translate business objectives into scalable processes and execution plans.
• Manage programs from design to optimization with detailed project plans.
• Define and track business KPIs to identify gaps and improvement opportunities.
• Develop business requirements and integrated project plans for new programs.
• Proactively manage business risks and execution gaps with early escalation.
• Document processes for scalable playbooks and operational standards.
• Assess impacts to the field and drive targeted communication and change adoption.

Skills

Project management

Cross-functional collaboration

Prioritization

Problem solving

Operational discipline

KPIs & metrics

Stakeholder communication

Job description

For our client, we are seeking a Principal Operations Analyst - Flex Business Partner to join the team of a leader in the Enterprise Technology space.

This role will drive operational planning and execution for high-impact initiatives that support the business across teams. You will translate strategic objectives into scalable processes, structured project plans, and measurable execution frameworks that improve discipline and consistency. The position will also partner closely with cross-functional stakeholders to define KPIs, manage risks, and support adoption of new programs and operating standards.

Location: Remote

Compensation: $145,947 – $249,570 annually

Responsibilities

• Lead planning and execution of cross-functional initiatives across teams
• Translate business objectives into scalable processes and execution plans
• Manage programs from design to optimization with detailed project plans
• Define and track business KPIs to identify gaps and improvement opportunities
• Develop business requirements and integrated project plans for new programs
• Proactively manage business risks and execution gaps with early escalation
• Document processes for scalable playbooks and operational standards
• Assess impacts to the field and drive targeted communication and change adoption

Qualifications

• 7+ years in operations or business analytics in tech or high-growth environments
• Proven project management capabilities for complex cross-functional initiatives
• Strong self-starter with effective prioritization skills across high-stakes projects
• Excellent problem-solving and analytical skills for complex issues
• Ability to create structure and improve operational discipline
• Influential communicator without formal authority
• Data-driven mindset with experience defining KPIs

Benefits

• Access to healthcare, life insurance, and disability benefits
• 401(k) plan with company match
• Opportunities for performance-based incentives
• Access to continuous professional development resources
• Flexible working environment depending on the role

Our client is an equal opportunity employer.