Remote Premium Billing & CX Operations Specialist

Protective; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

Protective is seeking a detail-oriented Billing Specialist to join our remote team. You will research and resolve premium payment exceptions and ensure payments are processed accurately and on time.

You will communicate with insureds, producers, and internal departments, keep clear records, safeguard confidential information, and escalate unusual issues through established channels. The role requires strong attention to detail and the ability to work independently in a remote setting.

Qualifications

• Detail-oriented and accuracy-focused requirement.
• Excellent written and verbal communication.
• Ability to work independently in a remote setting.

Responsibilities

• Research and resolve premium payment exceptions.
• Follow up on missing or inaccurate billing information.
• Process premium payments accurately and on time.
• Communicate with insureds, producers, and internal departments.
• Keep clear records and safeguard confidential information.
• Escalate unresolved or unusual premium issues through established channels.

Skills

Attention to detail

Clear communication

Independent work

Job description

Protective is seeking a detail-oriented Billing Specialist to join our remote team. You will research and resolve premium payment exceptions and ensure payments are processed accurately and on time.

You will communicate with insureds, producers, and internal departments, keep clear records, safeguard confidential information, and escalate unusual issues through established channels. The role requires strong attention to detail and the ability to work independently in a remote setting.