Remote Billing Specialist: Premium Payments & Discrepancies

Protective Life; United States; A distancia; USD 42.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Paid time off

Parental leave

Short-term disability

Cultural observance day

ProHealth Rewards

Descripción de la vacante

Protective Life is seeking a Billing Specialist to work remotely with the Billing Manager and Premium Application Specialist. You will research and resolve premium payment exceptions, follow up on missing information, process payments, and communicate with insureds, producers, and internal teams to ensure timely premium administration.

The role requires careful attention to detail, strong problem-solving, and proficient use of Excel and Word.

Formación

• An associate degree is preferred; relevant work experience may be considered in place of the degree.
• Insurance industry experience preferred.
• Experience with premium billing or payment processing is advantageous.

Responsabilidades

• Reviews premium reports, identifies exceptions, and researches discrepancies requiring correction or follow-up emails.
• Supports the balance-due process by reviewing outstanding amounts, documenting findings, and completing assigned follow-up activities.
• Follows up on premium reports with missing or incomplete information and obtains the documentation needed to resolve the issue.
• Communicates with insureds and producers to review premium-report discrepancies, explain required corrections, and obtain missing information.
• Processes all types of premium payments accurately through approved electronic payment systems, including E-Pay and Virtual Terminal.
• Prepares and sends correspondence addressing premium discrepancies, missing information, balances due, and other assigned billing scenarios.
• Supports the Premium Application Specialist with premium research, payment application, exception resolution, and related billing activities.
• Partners with other departments to investigate premium discrepancies, share necessary information, and coordinate resolutions.
• Performs other related billing and administrative duties as assigned.

Conocimientos

Attention to detail

Premium billing knowledge

Analytical problem-solving

Customer communication

Multitasking in high-volume env

Educación

Associate degree preferred

Herramientas

Excel

Word

Descripción del empleo

Protective Life is seeking a Billing Specialist to work remotely with the Billing Manager and Premium Application Specialist. You will research and resolve premium payment exceptions, follow up on missing information, process payments, and communicate with insureds, producers, and internal teams to ensure timely premium administration.

The role requires careful attention to detail, strong problem-solving, and proficient use of Excel and Word.