Spec II CX Operations (Fully Remote)

Protective; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Short-term disability

Cultural observance day

401(k) with company match

Employee assistance program

Job summary

Protective is seeking a Remote Billing Specialist to work with the Billing Manager and Premium Application Specialist to resolve premium payment exceptions and ensure accurate premium administration. You will process premium payments and communicate with insureds, producers, and internal teams to support timely and precise premium handling.

The role emphasizes strong attention to detail, analytical thinking, and professional communication, with proficiency in Excel and Word to organize data and

Qualifications

• Prior insurance-industry experience is required; premium billing or payment processing experience is strongly preferred.
• Strong attention to detail, analytical skills, and professional communication are essential.
• Proficiency in Microsoft Excel and Word supports organizing data and preparing correspondence.

Responsibilities

• Review premium reports, identify discrepancies, and follow up on missing or inaccurate information.
• Process payments through E-Pay and Virtual Terminal, and prepare correspondence for billing scenarios.
• Partner with other departments to investigate discrepancies and coordinate resolutions.

Skills

Insurance billing

Attention to detail

Analytical skills

Professional communication

Excel

Word

Job description

• You will work remotely with the Billing Manager and Premium Application Specialist to resolve premium payment exceptions.
• You will process premium payments and communicate with insureds, producers, and internal teams to ensure accurate premium administration.

Responsibilities:

• Review premium reports, identify discrepancies, and follow up on missing or inaccurate information.
• Process payments through E-Pay and Virtual Terminal, and prepare correspondence for billing scenarios.
• Partner with other departments to investigate discrepancies and coordinate resolutions.

Qualifications:

• Prior insurance-industry experience is required; premium billing or payment processing experience is strongly preferred.
• Strong attention to detail, analytical skills, and professional communication are essential.
• Proficiency in Microsoft Excel and Word supports organizing data and preparing correspondence.
• Comprehensive health, dental, and vision insurance, plus mental health benefits and an employee assistance program.
• Paid time away includes PTO, paid parental leave, short-term disability, and a cultural observance day.
• Financial wellbeing benefits include healthcare accounts, a pension plan, and a 401(k) with company match.

Protective

Protective helps protect customers against life's uncertainties by providing insurance and financial protection. It fosters a culture focused on employee wellbeing, offering comprehensive benefits and an inclusive workplace.