Remote Premier Accounts Specialist

DISA Global Solutions, Inc.; Northern (KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Personal and Sick Paid Time Off

401k with a highly competitive match

11 Paid Holidays

Medical/Dental and Vision

Group Life Insurance

HSA/FSA

Employee Assistance Program

Educational Assistance Program

Job summary

DISA Global Solutions, Inc. is seeking a Specialist, Premier to act as the dedicated liaison for premier accounts, delivering white-glove support and timely issue resolution. You will build trusted relationships, drive account initiatives, and provide product training and reporting assistance.

You will collaborate across departments, manage training for users, and document interactions in CRM tools, while maintaining deep knowledge of offerings and client-specific needs.

Qualifications

• 5+ years of customer service, client support, account management, or relationship management experience.
• Experience supporting premier, strategic, or enterprise-level clients is preferred.
• Strong verbal and written communication skills with ability to build relationships and manage expectations.
• Proficiency with CRM systems and MS Office Suite; comfortable with training and onboarding clients.

Responsibilities

• Serve as daily point of contact for key accounts via phone, email, and other channels.
• Manage and prioritize all support needs for premier accounts and SLAs.
• Proactively engage customers to understand pain points and share insights with internal teams.
• Provide client training, onboarding support, and reporting guidance on products and platforms.
• Escalate complex issues to Compliance, IT, or Operations as needed.

Skills

CRM systems

Salesforce

MS Dynamics

Communication

Training

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

DISA Global Solutions, Inc. is seeking a Specialist, Premier to act as the dedicated liaison for premier accounts, delivering white-glove support and timely issue resolution. You will build trusted relationships, drive account initiatives, and provide product training and reporting assistance.

You will collaborate across departments, manage training for users, and document interactions in CRM tools, while maintaining deep knowledge of offerings and client-specific needs.