Remote Premium Support Consultant for Key Clients

ServiceChannel; United States; On-site; USD 51,000 - 86,000; Full time

Job summary

ServiceChannel is seeking a Premium Support Consultant (PSC) to work with designated Clients, guiding them to success with our products and platforms, serving as a primary contact for assistance, troubleshooting, and escalation to the Support Team.

You will provide premier support, lead Analyst Team in supporting client, identify training opportunities, and collaborate with Success Manager, Account Manager, Support & Training Managers to create ad hoc Product Training for clients that aligns

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• 1-2 years facility maintenance knowledge and CMMS administration preferred.
• Strong written and spoken English with attention to detail.
• Ability to work remotely and collaborate with cross-functional teams.
• Reliable, punctual, and customer-focused with problem-solving skills.

Responsibilities

• Provide premier support to assigned clients and act as escalation point.
• Lead Analyst Team in supporting client and identifying training opportunities.
• Assist with business processes and guide through best practices.
• Notify relevant managers of leads and potential issues.
• Identify system issues, bottlenecks, and recurring product problems.
• Collaborate with Success, Account, Support and Training Managers on training.

Skills

English Proficiency

Attention to Detail

Efficiency

Experience

Education

Attendance & Punctuality

Teamwork

Comfort with Remote Work

Education

Bachelor’s Degree or equivalent work experience

Job description

ServiceChannel is seeking a Premium Support Consultant (PSC) to work with designated Clients, guiding them to success with our products and platforms, serving as a primary contact for assistance, troubleshooting, and escalation to the Support Team.

You will provide premier support, lead Analyst Team in supporting client, identify training opportunities, and collaborate with Success Manager, Account Manager, Support & Training Managers to create ad hoc Product Training for clients that aligns