White-Glove Premier Account Specialist

DISA Global Solutions, Inc.; United States; Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

PersonalTime Off

401k with company match

Paid Holidays

Medical/Dental/Vision

Group Life Insurance

Educational Assistance

Training Schedule

Work Hours

Job summary

DISA Global Solutions, Inc. is seeking a Specialist, Premier to act as the dedicated liaison for premier accounts, delivering white-glove service and timely resolution of complex issues. The role involves proactive outreach, cross-department collaboration, and producing account-specific reporting and training.

You will develop trusted relationships, ensure adherence to SLAs, and support program enhancements and strategic planning for high-value clients.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• 5+ years of customer service, client support, account management, or relationship management experience, preferably supporting premier, strategic, or enterprise-level clients.
• Strong verbal and written communication skills with the ability to build relationships and deliver exceptional customer service.
• Proficiency with CRM systems including Salesforce or Microsoft Dynamics, and Microsoft Office Suite.

Responsibilities

• Serve as daily point of contact for key accounts via phone, email and other platforms.
• Manage and prioritize support needs for premier accounts with SLAs in mind.
• Proactively engage customers to uncover pain points and share insights with internal teams.
• Participate in strategic account reviews and assist in onboarding tasks or program enhancements.
• Provide account-specific training and user support for DISA platforms and reporting.

Skills

Customer service

CRM systems

Communication

Account management

Training and onboarding

Education

High school diploma or GED

Associate degree preferred

Tools

Salesforce

Microsoft Dynamics

Microsoft Office

Job description

DISA Global Solutions, Inc. is seeking a Specialist, Premier to act as the dedicated liaison for premier accounts, delivering white-glove service and timely resolution of complex issues. The role involves proactive outreach, cross-department collaboration, and producing account-specific reporting and training.

You will develop trusted relationships, ensure adherence to SLAs, and support program enhancements and strategic planning for high-value clients.