Remote Pre-Sales Solution Engineer

CSG Systems; Nebraska; Hybrid; USD 108,943 - 174,305; Full time

Benefits offered by this job

Remote work options

Bonus opportunity

Job summary

CSG Systems seeks a Solution Engineer to support pre-sales and technical activities, educating customers while mapping business requirements to technical benefits. You will engage in opportunity qualification, deliver tailored demonstrations, and create detailed solution descriptions to drive a successful sale.

The role emphasizes collaboration with Sales, Service, Solution Architecture, development and Product Management, with travel as needed to engage prospects and customers across regions.

Qualifications

• Bachelor’s degree or relevant work experience.
• 5+ years’ experience in the print and mail space, billing systems/software with measurable successful results OR 5+ years’ experience of implementing/consulting/supporting billing and customer care software
• Strong technical background and can talk to integration efforts around BSS systems to produce an overall customer ‘solution’.
• Understand web services/API specifications.
• Experience/ability to ‘talk operational workflow’ with prospective customers and communicate how CSG would solve for these specific workflows
• Previous experience working in a consultative solution selling pre-sales role
• Strong public speaking capability – comfortable, confident, engaging and credible with large or small audiences
• Demonstrable experience working with Cloud based architectures
• Excellent written and verbal presentation skills
• Strong desire and ability to travel
• Effective interpersonal skills and relationship building at all levels including C-level executives
• Solid work ethic and desire to continually learn
• Strong time management and organizational skills

Responsibilities

• Support the end-to-end sales process in conjunction with the Sales Manager/Director.
• Conduct opportunity qualification meetings to help determine whether CSG’s solutions can address the business needs of a prospective customer or an existing customer with a new solution opportunity.
• Facilitate requirements gathering workshops to gain an initial understanding of the prospect’s core business, key business challenges, business processes, high level requirements, systems and integration strategy.
• Build and present tailored demonstrations aligned to the prospect’s needs based on the initial meetings and workshops.
• Create Solution description documents to detail the proposed solution the prospect may implement outlining the business goals, key challenges that will be addressed and the benefits the solution will provide.
• Respond to Requests for Information and Requests for Proposal and work closely with the Sales Manager/Director, Customer Relationship Manager, and Product Management to compile the response.
• Support post activities such as presentations, scenario/use case based demonstrations and Proof of Concepts.
• Manage and deliver other pre-sales related activities required to achieve a successful sales “win” such as Cost Benefit Analysis (customer data).

Skills

Public speaking

Cloud architectures

Interpersonal skills

Time management

Billing systems

Education

Bachelor’s degree

Job description

CSG Systems seeks a Solution Engineer to support pre-sales and technical activities, educating customers while mapping business requirements to technical benefits. You will engage in opportunity qualification, deliver tailored demonstrations, and create detailed solution descriptions to drive a successful sale.

The role emphasizes collaboration with Sales, Service, Solution Architecture, development and Product Management, with travel as needed to engage prospects and customers across regions.