Pre-Sales Solution Engineer: Discovery & Demos

Serviceware SE; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Serviceware SE is seeking a Solution Engineer within the PreSales team to drive global growth by bridging customer needs with our software solutions. You will work with Sales, Customer Success, Product, and Professional Services to lead technical discovery sessions, deliver tailored demonstrations, and support complex sales cycles.

The ideal candidate is customer-focused, curious, and highly structured, capable of translating complex technical concepts into clear customer conversations and

Responsibilities

• Lead technical discovery sessions with prospects and customers to understand goals, challenges, processes, and decision criteria.
• Translate customer requirements into clear solution approaches and show how our offering delivers measurable business value.
• Prepare and deliver tailored product demonstrations for technical and non-technical stakeholders.
• Support complex sales cycles from qualification through to close, identifying risks and required resources.
• Create or contribute to solution documentation, architecture overviews, and value narratives.
• Design and support proof-of-concept activities with defined ownership and measurable outcomes.
• Bridge gaps between customers, Sales, Product, Customer Success, and Delivery teams to capture market feedback.

Job description

Serviceware SE is seeking a Solution Engineer within the PreSales team to drive global growth by bridging customer needs with our software solutions. You will work with Sales, Customer Success, Product, and Professional Services to lead technical discovery sessions, deliver tailored demonstrations, and support complex sales cycles.

The ideal candidate is customer-focused, curious, and highly structured, capable of translating complex technical concepts into clear customer conversations and