Remote Practice Management Implementation Specialist

Cantata Health Solutions, LLC; New York (NY); Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Legal benefits

Disability Insurance

Life Insurance

Paid Time Off

Job summary

Cantata Health Solutions, LLC is seeking a Practice Management Implementation Specialist to support New York customers on a remote basis. You will gather requirements, write specs, and test scheduling, billing, clinical, and reporting features tailored to behavioral health providers.

Ideal candidates will document work thoroughly, move between customer needs and system requirements, and deliver successful implementation with strong testing and collaboration with development teams.

Qualifications

• Bachelor’s degree in Healthcare Administration, Behavioral Health, Information Systems, or related field (or equivalent).
• 3+ years in BA/QA/implementation or application-support for customer-facing software, preferably in behavioral health.
• Ability to translate detailed requirements into clear functional specifications.
• Strong testing discipline with evidence-based results.
• Ability to work in regulated environments with accuracy and documentation.

Responsibilities

• Support NY EHR requests through discovery, requirements, specification, testing, and delivery.
• Participate in discovery sessions and document current-state workflows and questions.
• Write functional specifications with business rules and edge cases.
• Perform software and integration testing on implemented solutions.
• Create and execute test cases across multiple scenarios with realistic data.
• Identify issues and drive changes to the software applications.
• Document defects clearly and drive closure.
• Verify data flow and mapping between EHR platforms.
• Collaborate with development to review customer feedback and requirements.
• Prepare customer-facing docs, user guides, and release notes.
• Deliver end-user training and ongoing support during implementation.
• Maintain the request log and provide status updates.
• Handle protected health information per HIPAA and policy.
• Travel up to 25% as needed.

Skills

Requirements gathering

Functional specifications

Testing discipline

Documentation

Communication with customers

Problem solving

Team collaboration

Healthcare workflows

Education

Bachelor’s degree

Job description

Cantata Health Solutions, LLC is seeking a Practice Management Implementation Specialist to support New York customers on a remote basis. You will gather requirements, write specs, and test scheduling, billing, clinical, and reporting features tailored to behavioral health providers.

Ideal candidates will document work thoroughly, move between customer needs and system requirements, and deliver successful implementation with strong testing and collaboration with development teams.