Remote Practice Intelligence Associate — Insights

Humamaria; United States; Remote; USD 59,000 - 72,000; Full time

Benefits offered by this job

Fully remote

Medical, vision, & dental

Equity grant

Bonus opportunity

Company retreats

Job summary

Cherry is seeking a Practice Intelligence Associate to engage with partnered and prospective medical practices and patients via phone. You will collect feedback on product usability, processes, and overall experience, then document insights for cross-functional teams.

The role emphasizes data accuracy, collaboration, and remote work flexibility. In this position you will help shape our go-to-market strategy by conveying customer feedback to Sales, Marketing, and Product, ensuring improvements

Qualifications

• 1+ year of experience in a prospecting-centered sales role or customer support role preferred.
• Phone-based experience focused in a sales or support capacity.
• Top 10% performer in existing role, with proven track record of meeting or exceeding performance quotas.
• Independent worker, self-starter, and proven ability to exceed expectations in a remote work environment.
• Ability to place a high volume of outbound contacts.
• Experience in Customer Relationship Management tools (Salesforce preferred).
• Experience using cloud-based communication tools (Slack, cloud-based VoIP telephony, Zoom, Salesloft, etc.).
• Willingness to work in a dynamic, competitive environment with high performance rewards.
• Strong verbal communication for effective phone engagement.
• Analytical mindset to derive actionable insights from feedback.
• Attention to detail in documentation and organization.
• Adaptability to adjust communication styles.

Responsibilities

• Initiate phone interactions with partnered & prospective medical practices and patients to gather feedback on our product, internal processes, ease of use, and overall customer experience.
• Accurately document and collect detailed feedback obtained during engagements in a structured manner. Ensure data accuracy and integrity in the feedback process.
• Collaborate with internal teams to inform Sales, Marketing, Product Development, and Customer Support so insights are integrated into the business.

Skills

Phone outreach

CRM proficiency

Remote work

Outbound calls

Communication

Analytical thinking

Attention to detail

Collaboration

Tools

Salesforce

Slack

Zoom

Salesloft

Job description

Cherry is seeking a Practice Intelligence Associate to engage with partnered and prospective medical practices and patients via phone. You will collect feedback on product usability, processes, and overall experience, then document insights for cross-functional teams.

The role emphasizes data accuracy, collaboration, and remote work flexibility. In this position you will help shape our go-to-market strategy by conveying customer feedback to Sales, Marketing, and Product, ensuring improvements