Practice Intelligence Associate

Cherry Technologies; United States; Remote; USD 59,000 - 72,000; Full time

Benefits offered by this job

Fully remote

Medical, vision, & dental

Equity grant

Bonus opportunity

Company retreats

Job summary

Cherry is seeking a Practice Intelligence Associate to engage with partnered and prospective medical practices and patients via phone. You will collect feedback on product usability, processes, and overall experience, then document insights for cross-functional teams.

The role emphasizes data accuracy, collaboration, and remote work flexibility. In this position you will help shape our go-to-market strategy by conveying customer feedback to Sales, Marketing, and Product, ensuring improvements

Qualifications

• 1+ year of experience in a prospecting-centered sales role or customer support role preferred.
• Phone-based experience focused in a sales or support capacity.
• Top 10% performer in existing role, with proven track record of meeting or exceeding performance quotas.
• Independent worker, self-starter, and proven ability to exceed expectations in a remote work environment.
• Ability to place a high volume of outbound contacts.
• Experience in Customer Relationship Management tools (Salesforce preferred).
• Experience using cloud-based communication tools (Slack, cloud-based VoIP telephony, Zoom, Salesloft, etc.).
• Willingness to work in a dynamic, competitive environment with high performance rewards.
• Strong verbal communication for effective phone engagement.
• Analytical mindset to derive actionable insights from feedback.
• Attention to detail in documentation and organization.
• Adaptability to adjust communication styles.

Responsibilities

• Initiate phone interactions with partnered & prospective medical practices and patients to gather feedback on our product, internal processes, ease of use, and overall customer experience.
• Accurately document and collect detailed feedback obtained during engagements in a structured manner. Ensure data accuracy and integrity in the feedback process.
• Collaborate with internal teams to inform Sales, Marketing, Product Development, and Customer Support so insights are integrated into the business.

Skills

Phone outreach

CRM proficiency

Remote work

Outbound calls

Communication

Analytical thinking

Attention to detail

Collaboration

Tools

Salesforce

Slack

Zoom

Salesloft

Job description

Practice Intelligence Associate

About Cherry

Started in 2019, Cherry is an extremely fast growing FinTech that has built the simplest, fastest, and most inclusive Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, veterinarians etc.

Cherry enables medical practices to treat more patients by making their services more financially accessible.

Cherry was founded and is led by Stanford entrepreneurs with a previous successful exit and backed by an all-star lineup of investors such as Kleiner Perkins and DCM.

About the Role

With proven product-market fit and rapid success across our revenue organization, we are growing our team. Cherry represents an incredible opportunity to get in early at a high-growth, high-performance organization that is reshaping the way patients pay for care.

This role primarily involves phone-based interactions and leveraging technology to assess and elevate the experience of our partnered and prospective practices and patients. This position focuses on evaluating the practice and patient experience, providing invaluable insights to improve our service offerings, product usability, and drive our Revenue organization's go to market motion and prioritization.

Responsibilities

• Initiate phone interactions with partnered & prospective medical practices and patients to gather feedback on our product, internal processes, ease of use, and overall customer experience
• Accurately document and collect detailed feedback obtained during engagements in a structured manner. Understanding of and commitment to maintaining high standards of data accuracy and integrity within the feedback collection process.
• Collaborate with internal teams to inform Sales, Marketing, Product Development, and Customer Support to ensure that insights are integrated into all facets of the business

Qualifications

• 1+ year of experience in a prospecting-centered sales role or customer support role preferred
• Phone-based experience focused in a sales or support capacity
• Top 10% performer in existing role, with proven track record of meeting or exceeding performance quotas
• Independent worker, self-starter, and proven ability to exceed expectations in a remote work environment
• Ability to place a high volume of outbound contacts
• Experience in Customer Relationship Management tools (Salesforce preferred)
• Experience using cloud-based communication tools (such as Slack, cloud-based VoIP telephony, Zoom, Salesloft, etc.)
• Willingness to work at a dynamic, ever-changing environment filled with friendly competition where high performance is directly rewarded
• Communication skills: Excellent verbal communication skills with the ability to engage effectively over the phone
• Analytical aptitude: Strong ability to analyze feedback and offer actionable recommendations
• Attention to detail: Meticulous in documentation and organization of gathered feedback
• Adaptability: Able to adjust communication styles and approaches as per different interactions
• Collaborative nature: Capable of working closely with diverse internal teams to drive improvements

Compensation Package

• $65k+ base pay
• $40k bonus opportunity, OTE $105K
• Generous equity grant
• Medical, vision, and dental benefits
• Fully remote company
• Summer and winter company retreats

Cherry provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.