Remote Practice Architect - Operations Solutions Leader

TEKsystems; Denver (CO); Remote; USD 128,000 - 192,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Plan

Paid time off

Work from home

Job summary

TEKsystems seeks a Practice Architect to design, develop, and implement operations solutions for clients, including next-gen zero-touch services. You will partner with sales, delivery, and technical teams to understand client business needs, craft a solution architecture, and oversee project execution in a fully remote role.

The role requires 15+ years in operations design, strong ITSM tool knowledge (ServiceNow, Jira Service Management, Zendesk, Remedy), ITIL certification, and exceptional

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• At least 15 years of experience in designing, implementing, and managing operations processes and tools.
• Experience in Enterprise Operations Center Execution; Creation of new Operations center, acquisition of infrastructure support, Evaluation or consulting experience (data center management, NOC, Infrastructure Support L1-L3, Incident/Problem/Change Management)
• Strong knowledge and skills in ITSM tools and platforms, such as ServiceNow, Jira Service Management, Zendesk, Remedy, etc.
• Certification in ITIL or other relevant frameworks.
• Excellent communication, presentation, and interpersonal skills. Frequent interactions with external customers at the Director level or above
• Ability to work independently and collaboratively with cross-functional teams.
• Ability to manage multiple projects and prioritize tasks effectively.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work in a fast-paced and dynamic environment.
• Customer-oriented and service-minded attitude.

Responsibilities

• Design, develop, and implement operations solutions for clients.
• Create solution architecture and oversee project execution.
• Provide thought leadership and industry insights to optimize operations.
• Work with sales, delivery, and technical teams to understand client needs.
• Mentor and manage project teams and ensure delivery profitability.
• Coordinate delivery risks and change control processes.
• Develop IP and reusable materials for future trainings and delivery.

Skills

Communication

Leadership

Mentoring

Problem-solving

ITIL Certification

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

ServiceNow

Jira Service Management

Zendesk

Remedy

Job description

TEKsystems seeks a Practice Architect to design, develop, and implement operations solutions for clients, including next-gen zero-touch services. You will partner with sales, delivery, and technical teams to understand client business needs, craft a solution architecture, and oversee project execution in a fully remote role.

The role requires 15+ years in operations design, strong ITSM tool knowledge (ServiceNow, Jira Service Management, Zendesk, Remedy), ITIL certification, and exceptional