Practice Architect: Operations & Zero-Touch Solutions

TEK Systems; United States; Vor Ort; USD 128.000 - 192.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off / PTO

Zusammenfassung

TEKsystems Global Services seeks a Practice Architect to design, develop, and implement operations solutions for clients, including next-gen zero-touch services. You'll collaborate with sales, delivery, and technical teams to capture business needs, craft a solution architecture, and oversee project execution.

You will provide thought leadership, best practices, and industry insights to optimize operations and customer experience.

Qualifikationen

• Bachelor's degree required in CS, IS, or related field.
• 15+ years of experience designing and managing operations processes.
• Strong ITSM/tools knowledge and client-facing experience.

Aufgaben

• Understand customer requirements and translate them into delivery plans aligned with the SOW.
• Lead cross-functional delivery teams and coordinate with sales, delivery, and accounts.
• Manage delivery risks, issues, and change control while maintaining profitability.
• Contribute thought leadership and best practices to improve operations and customer experience.

Kenntnisse

Communication

Presentation

Interpersonal skills

Analytical thinking

Problem-solving

Leadership

Ausbildung

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

ServiceNow

Jira Service Management

Zendesk

Remedy

Jobbeschreibung

TEKsystems Global Services seeks a Practice Architect to design, develop, and implement operations solutions for clients, including next-gen zero-touch services. You'll collaborate with sales, delivery, and technical teams to capture business needs, craft a solution architecture, and oversee project execution.

You will provide thought leadership, best practices, and industry insights to optimize operations and customer experience.