Remote Post-Sales Engineer: API Success & Automation

Supergood Systems, Inc.; Mission (KS); Remote; USD 80,000 - 120,000; Full time

Job summary

A technology company based in Kansas is seeking a Forward Deployed Engineer focused on post-sales success. This remote role requires strong coding skills to manage API interactions and ensure customer satisfaction by proactively identifying and resolving issues. Candidates should have experience with LLMs, excellent communication skills, and the ability to work in high-velocity environments. This position promises to enhance the customer experience through effective problem-solving and innovation.

Qualifications

• Proven coding ability and comfort with modifying production APIs.
• Experience in handling customer requests related to expansion and onboarding.
• Strong written communication skills, especially via Slack.

Responsibilities

• Deliver exceptional post-sales experience by monitoring API usage.
• Identify and resolve issues quickly for customers using the API.
• Turn customer interactions into scalable product features.

Skills

Strong coding ability

Experience with LLMs and AI tools

Customer-first communication

Ability to handle post-sales customer requests

Debugging production issues

Job description

A technology company based in Kansas is seeking a Forward Deployed Engineer focused on post-sales success. This remote role requires strong coding skills to manage API interactions and ensure customer satisfaction by proactively identifying and resolving issues. Candidates should have experience with LLMs, excellent communication skills, and the ability to work in high-velocity environments. This position promises to enhance the customer experience through effective problem-solving and innovation.