Remote: Customer Engineering Operations Lead

GBG Plc; New York (NY); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading technology firm is seeking a Customer Engineering Operations Manager to optimize processes within their Presales and Professional Services team. This remote role, preferably for candidates in the Atlanta area, requires strong project management skills and experience in SaaS environments. The ideal candidate will manage diverse teams to drive customer success and implement continuous improvements. Competitive benefits and a dynamic work environment are offered.

Qualifications

• 5+ years of project management experience, preferably in SaaS or technology environments.
• Proven ability to manage complex, multi-stakeholder projects with competing priorities.
• Strong analytical and process improvement skills with a continuous improvement mindset.

Responsibilities

• Manage and optimize core processes including product gap tracking and customer onboarding workflows.
• Develop documentation and accountability frameworks for cross-functional teams.
• Lead capacity planning and resource coordination for effective process execution.

Skills

Project management experience

Analytical skills

Process improvement mindset

Communication skills

Proficiency in project management tools

Education

PMP, Scrum Master, or equivalent certification

Tools

Salesforce CRM

Jira

Asana

Job description

A leading technology firm is seeking a Customer Engineering Operations Manager to optimize processes within their Presales and Professional Services team. This remote role, preferably for candidates in the Atlanta area, requires strong project management skills and experience in SaaS environments. The ideal candidate will manage diverse teams to drive customer success and implement continuous improvements. Competitive benefits and a dynamic work environment are offered.