Remote Customer Success Manager — Grow & Retain

FusionAuth; Denver (CO); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Health insurance

HDHP with HSA

Life insurance

Disability coverage

401(k) with company match

Generous PTO

Job summary

FusionAuth, a Denver-based CIAM provider, seeks a Customer Success Manager to own a portfolio of accounts through their adoption journey. You will deepen executive and developer relationships, drive renewals, and identify growth opportunities to maximize value from FusionAuth.

This revenue-driven role measures success by retention, growth, and advocacy across your portfolio, and requires a data‑driven, customer‑focused mindset with strong technical aptitude.

Qualifications

• 3+ years in Customer Success, Account Management, Sales, or related roles in a B2B organization, including ownership of customer retention and growth goals.
• Familiarity with CRM and CS platforms such as Salesforce, Gong, or similar tools.
• Strong technical aptitude. Able to quickly learn and credibly explain complex technology concepts, and to partner with customers on adoption and solution strategies.
• Customer-centric communicator: equally comfortable presenting to a developer and an executive, with the empathy and clarity to meet each where they are.
• Data-driven problem solver: curious by nature, able to identify patterns across a portfolio, and skilled at prioritizing and addressing customer risk and opportunity.
• Proven ability to grow accounts by uncovering new use cases and confidently navigating commercial conversations through to close.
• Highly organized and self-directed; able to manage competing priorities in a fast-paced environment with strong attention to detail and consistent follow-through.
• Growth mindset. Open to feedback, committed to continuous improvement, and eager to grow with FusionAuth as we scale.

Responsibilities

• Own a portfolio of accounts across their full lifecycle with FusionAuth.
• Drive customer health and adoption by proactively monitoring adoption metrics, addressing risks, and delivering personalized engagement so customers realize the full value of FusionAuth.
• Manage renewals by owning the process from start to closure, ensuring timely processing with an eye toward future customer needs.
• Grow your portfolio by understanding customer use cases and goals, identifying expansion opportunities, and partnering with sales and marketing to execute.
• Build customer advocacy by capturing case studies, referrals, and best practices that improve the experience for the broader customer base.
• Ensure accurate revenue forecasting by maintaining updated renewal and expansion forecasts and keeping CRM records current.

Skills

CRM proficiency

Technical aptitude

Data-driven mindset

Customer communication

Account growth

Time management

Growth mindset

Tools

Salesforce

Gong

Job description

FusionAuth, a Denver-based CIAM provider, seeks a Customer Success Manager to own a portfolio of accounts through their adoption journey. You will deepen executive and developer relationships, drive renewals, and identify growth opportunities to maximize value from FusionAuth.

This revenue-driven role measures success by retention, growth, and advocacy across your portfolio, and requires a data‑driven, customer‑focused mindset with strong technical aptitude.