Remote Population Health Navigator (Co‑Op)

Beth Israel Lahey Health; Wakefield (MA); Remote; USD 23,000 - 26,000; Full time

Job summary

Beth Israel Lahey Health Performance Network is seeking a Healthcare Navigator – Co-Op in Wakefield, MA. This full-time, primarily remote role supports patients with hypertension, diabetes, and cancer screenings to improve preventive care.

The position collaborates with practice and population health teams to educate patients and coordinate follow-up care. Responsibilities include scheduling visits and screenings, maintaining registries, and communicating with patients.

Qualifications

• Strong interpersonal and customer service skills to engage patients and families.
• Willingness to learn medical terminology and screening guidelines.
• Ability to use electronic systems including patient registries and EHR.
• Good problem-solving, critical thinking, and organizational abilities.
• Proficiency with Microsoft Word and Excel; maintain confidentiality per HIPAA.

Responsibilities

• Collaborate with primary care and population health teams to support patients.
• Educate patients on hypertension, diabetes, and cancer screenings.
• Schedule follow-ups, reminders, and referrals; assist with testing and medications.
• Outreach patients via phone, mail, or electronic messaging to arrange care.
• Serve as communication link between patients and practice teams.
• Identify opportunities to improve population health performance with teams.
• Participate in meetings about data requirements for panel management.

Skills

Interpersonal skills

Customer service

Medical terminology

Electronic health records

Analytical skills

Organizational skills

Microsoft Office (Word, Excel)

Education

High School diploma or GED

Enrolled in college-level program

Tools

EHR systems

Microsoft Word

Microsoft Excel

Job description

Beth Israel Lahey Health Performance Network is seeking a Healthcare Navigator – Co-Op in Wakefield, MA. This full-time, primarily remote role supports patients with hypertension, diabetes, and cancer screenings to improve preventive care.

The position collaborates with practice and population health teams to educate patients and coordinate follow-up care. Responsibilities include scheduling visits and screenings, maintaining registries, and communicating with patients.