Customer Support Representative (Remote)

Pool Brain; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Stock options

Paid vacation

Medical, dental, and vision benefits

Job summary

A leading pool service software company is seeking a Remote Customer Support Representative. In this role, you will provide knowledgeable assistance via chat and email while documenting issues and collaborating with the team. The ideal candidate will have experience in the pool industry or with similar software, strong communication skills, and the ability to work independently in a remote environment. Join a fast-growing, supportive team that values collaboration and offers competitive pay and benefits.

Qualifications

• Experience working in the pool industry or with field service management software.
• Proven ability to explain complex issues clearly to customers.
• Reliable internet connection and computer for remote work.
• Comfortable working independently in a remote environment.
• Comfortable with technology/software in general.
• Reliable computer and internet connection.
• Experience in customer support, customer success, or technical support.

Responsibilities

• Provide knowledgeable support via chat, email, and video conferencing.
• Document issues and solutions for internal teams.
• Collaborate with the support team for consistent customer experience.
• Identify patterns in questions and suggest improvements to articles or workflows.
• Collaborate with the support team to deliver a high-quality experience.

Skills

Strong written communication skills

Experience in customer support

Familiarity with Pool Brain or similar software

Ability to work independently

Comfort with technology/software

Reliable internet

Customer support experience

US-based

Job description

Customer Support Representative (Remote)

Pool Brain is growing fast—and we’re hiring again!

We’re on the hunt for a Customer Support Representative who knows their way around Pool Brain (or similar pool industry software) and loves helping customers succeed. Unicorns may be rare, but we already have a team full of them—and we’re confident there’s another one out there.

If you’ve worked in the pool industry or supported field services software and enjoy solving problems, explaining features clearly, and delivering great customer experiences, we’d love to hear from you.

What You’ll Do

• Provide friendly, knowledgeable support to customers via chat messenger, email, and live video conferencing
• Troubleshoot software questions and guide users through Pool Brain features
• Clearly document issues, solutions, and feedback for internal teams
• Identify patterns in customer questions and suggest improvements to help articles or workflows
• Collaborate with the support team to deliver a consistent, high-quality experience

What We’re Looking For

• Experience using Pool Brain or other pool industry / field service management software
• Prior experience in a pool industry role
• Strong written communication skills—you can explain complex things simply
• Comfortable working independently in a remote environment
• Comfortable with technology/software in general
• Reliable computer and internet connection
• Have experience in customer support, customer success, or technical support
• Location: 100% remote (must be based in the U.S.)
• Employment Type: Full-time

Why Pool Brain?

• Competitive pay
• Stock options (we all win together)
• Paid vacation
• Medical, dental, and vision benefits
• Join a supportive, fast‑growing team that values collaboration and growth

How to Apply

Know someone who would be perfect for this role—or think it might be you?

👉 Apply directly through LinkedIn and help us continue to build the best pool service software out there.

Referrals increase your chances of interviewing at Pool Brain by 2x