Pool Customer Care Specialist

Easton Select Group; Bolton (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid vacation and sick time

Employer-matched 401(k)

Medical, dental, and vision insurance plans

Paid holidays

Job summary

A leading service provider in the pool industry is seeking a dedicated Customer Service Representative to ensure customer satisfaction through expert assistance with pool products and services. This role involves managing inquiries, resolving issues, and guiding customers in product selection. The ideal candidate will have a high school diploma, experience in customer service, and knowledge of pool-related products. The position offers paid holidays, vacation time, and comprehensive health insurance benefits.

Qualifications

• Proven experience in a customer service role, preferably in retail or service.
• Basic knowledge of pool products, equipment, or maintenance is desirable.
• Certification in customer service or related training is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers in selecting appropriate pool equipment.
• Troubleshoot and resolve issues related to products.

Skills

Strong communication skills

Proficiency with CRM software

Bilingual abilities

Technical understanding of pool systems

Education

High school diploma or equivalent

Job description

A leading service provider in the pool industry is seeking a dedicated Customer Service Representative to ensure customer satisfaction through expert assistance with pool products and services. This role involves managing inquiries, resolving issues, and guiding customers in product selection. The ideal candidate will have a high school diploma, experience in customer service, and knowledge of pool-related products. The position offers paid holidays, vacation time, and comprehensive health insurance benefits.