Remote Policy Inquiry Specialist - Commercial Insurance

Layr Holdings, Inc.; Atlanta (GA); Remote; USD 55,000 - 75,000; Full time

Job summary

Layr Holdings, Inc. in Atlanta, GA, offers a fully remote Policy Inquiry Specialist role within our Customer Support team.

You will help policyholders and Broker Partners navigate existing commercial policies by researching inquiries and delivering accurate information with exceptional service. Ideal candidates have experience in commercial insurance servicing, strong communication, and the ability to manage multiple inquiries in a fast-paced, technology-driven environment.

Qualifications

• Experience in commercial insurance servicing or related insurance support.
• Strong knowledge of commercial insurance policies and documentation.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities with great attention to detail.
• Familiarity with carrier portals and agency management systems.

Responsibilities

• Research and respond to inquiries regarding commercial insurance policies, coverage, billing, and related information.
• Review policy documents, endorsements, and carrier information to provide accurate responses.
• Communicate clearly and professionally with policyholders and Broker Partners.
• Take ownership of assigned inquiries from initial request through resolution.
• Manage multiple requests while meeting established service expectations and deadlines.
• Collaborate with internal teams and escalate complex issues when necessary.
• Maintain accurate records and documentation of inquiries and resolutions.
• Identify opportunities to improve workflows and enhance the customer experience.

Skills

Commercial insurance servicing

Policy administration

Communication

Organizational skills

Problem solving

Attention to detail

Multitasking

Team collaboration

Tools

Insurance carrier portals

Agency management systems

Job description

Layr Holdings, Inc. in Atlanta, GA, offers a fully remote Policy Inquiry Specialist role within our Customer Support team.

You will help policyholders and Broker Partners navigate existing commercial policies by researching inquiries and delivering accurate information with exceptional service. Ideal candidates have experience in commercial insurance servicing, strong communication, and the ability to manage multiple inquiries in a fast-paced, technology-driven environment.