Remote Policy Change & Endorsement Specialist

Layr Holdings, Inc.; Atlanta (GA); Remote; USD 60,000 - 90,000; Full time

Job summary

Layr Holdings, Inc. is seeking a detail-oriented Policy Change Specialist in a fully remote role available to residents across the United States. You will manage commercial insurance policy changes and endorsements, verify carrier requirements, and ensure accurate processing with excellent customer service.

The position emphasizes ownership, problem-solving, and a fast-paced, tech-driven environment. Ideal candidates will have experience in commercial insurance servicing, strong policy

Qualifications

• Experience in commercial insurance servicing or policy administration.
• Strong understanding of commercial policies, endorsements, and servicing processes.
• Familiarity with carrier portals and agency management systems.

Responsibilities

• Process and manage commercial insurance policy changes and endorsement requests.
• Gather and verify policyholder information, policy details, and carrier requirements.
• Submit policy changes through carrier portals and internal workflows.
• Track outstanding transactions, follow up with carriers, and ensure timely completion.
• Review completed changes for accuracy and resolve discrepancies.
• Communicate professionally with policyholders, broker partners, and carriers.
• Own assigned requests from initiation through completion.
• Maintain accurate documentation and meet service expectations.
• Collaborate with internal teams and escalate complex issues when needed.
• Identify opportunities to improve workflows and enhance customer experience.

Skills

Policy administration

Commercial insurance

Carrier portals

Documentation

multitasking

Job description

Layr Holdings, Inc. is seeking a detail-oriented Policy Change Specialist in a fully remote role available to residents across the United States. You will manage commercial insurance policy changes and endorsements, verify carrier requirements, and ensure accurate processing with excellent customer service.

The position emphasizes ownership, problem-solving, and a fast-paced, tech-driven environment. Ideal candidates will have experience in commercial insurance servicing, strong policy