Policy Inquiry Specialist

Layr Holdings, Inc.; Atlanta (GA); Remote; USD 55,000 - 75,000; Full time

Job summary

Layr Holdings, Inc. in Atlanta, GA, offers a fully remote Policy Inquiry Specialist role within our Customer Support team.

You will help policyholders and Broker Partners navigate existing commercial policies by researching inquiries and delivering accurate information with exceptional service. Ideal candidates have experience in commercial insurance servicing, strong communication, and the ability to manage multiple inquiries in a fast-paced, technology-driven environment.

Qualifications

• Experience in commercial insurance servicing or related insurance support.
• Strong knowledge of commercial insurance policies and documentation.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities with great attention to detail.
• Familiarity with carrier portals and agency management systems.

Responsibilities

• Research and respond to inquiries regarding commercial insurance policies, coverage, billing, and related information.
• Review policy documents, endorsements, and carrier information to provide accurate responses.
• Communicate clearly and professionally with policyholders and Broker Partners.
• Take ownership of assigned inquiries from initial request through resolution.
• Manage multiple requests while meeting established service expectations and deadlines.
• Collaborate with internal teams and escalate complex issues when necessary.
• Maintain accurate records and documentation of inquiries and resolutions.
• Identify opportunities to improve workflows and enhance the customer experience.

Skills

Commercial insurance servicing

Policy administration

Communication

Organizational skills

Problem solving

Attention to detail

Multitasking

Team collaboration

Tools

Insurance carrier portals

Agency management systems

Job description

Policy Inquiry Specialist

Layr Holdings, Inc. Atlanta, Georgia, United States

About this position

About Layr Holdings, Inc.

Layr is an Atlanta-based, rapidly growing Insurtech dedicated to enabling commercial insurance brokerages to serve their clients better. At Layr, we are at the forefront of designing, developing, and implementing technology to guide the insurance industry into the digital age. We have deep insurance knowledge, insight, and experience, and we work tirelessly to improve and distribute our entirely new and more effective insurance technology to the small business market. We are a culturally vibrant team of forward-thinking, passionate about innovation, obsessed with technology, and committed to building a collaborative, ever-progressing, action-oriented, integrity-instilled, close-knit, diverse/inclusive & beyond nation-wide team.

Layr has raised venture capital to combine innovative, cutting-edge technology with commercial insurance industry expertise and is rapidly expanding throughout the country. Small business insurance is $120 BILLION undersold in the US alone. Layr is digitizing and automating the small business insurance space with our client-first insurance platform. To do this, we need help from smart, gritty, outside-the-box thinkers (like you!) to keep innovating and moving forward.

We are looking for the right individual with a positive attitude that can adapt quickly to a fast-paced and technology driven environment.

About the Role

Layr is looking for a detail-oriented, customer-focused Policy Inquiry Specialist to join our growing Customer Support team!

In this role, you'll help policyholders and Broker Partners navigate their existing commercial insurance policies by researching inquiries, providing accurate information, and delivering exceptional service.

We're looking for someone who enjoys problem-solving, takes ownership of their work, and thrives in a fast-paced, technology-driven environment.

What You'll Do

• Research and respond to inquiries regarding commercial insurance policies, coverage, billing, and related information.
• Review policy documents, endorsements, and carrier information to provide accurate responses.
• Communicate clearly and professionally with policyholders and Broker Partners.
• Take ownership of assigned inquiries from initial request through resolution.
• Manage multiple requests while meeting established service expectations and deadlines.
• Collaborate with internal teams and escape complex issues when necessary.
• Maintain accurate records and documentation of inquiries and resolutions.
• Identify opportunities to improve workflows and enhance the customer experience.

What We're Looking For

• Experience in commercial insurance servicing, policy administration, or a related insurance support role.
• Strong understanding of commercial insurance policies, terminology, and documentation.
• Excellent communication, organizational, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.
• Familiarity with insurance carrier portals and agency management systems.
• Ability to work independently while collaborating effectively with a team.
• Comfortable working in a fast-paced, technology-driven environment.
• A proactive mindset and commitment to delivering exceptional service.

Why Join Layr?

At Layr, we're transforming the commercial insurance experience through technology, innovation, and collaboration. You'll be part of a growing team focused on delivering efficient, high-quality service to our Broker Partners and their clients.

This is a fully remote opportunity open to candidates residing in North Carolina, Ohio, Georgia, Tennessee, Indiana, Kansas, Alabama, Texas, Iowa, or Florida.